Dear Helga,As the Selectum Luxury Resort team, it is a great pleasure for us to host an unforgettable vacation.Thank you for sharing your kind comments. We would like to remind you that it will be our pleasure to welcome you again in near future and to present Selectum quality.Best regards,Natia GEDİKGuest Relations Manager

Dear Majdi,Thank you so much for rating our hotel. We wish you will find a reason to visit us again.Sincerely,Natia GEDİKGuest Relations Manager

Dear Fatih,Thank you for taking the time to rate your stay with us.It will be our pleasure to welcome you back soon.Yours Sincerely,Natia GEDİKGuest Relations Manager

Dear Alexandra,Thank you for taking the time to rate your stay with us. Your suggestions are very important to us, the missing points will be forwarded to the relevant departments and transformed into better ones.Hope to welcome you back soon!Yours Sincerely,Natia GEDİKGuest Relations Manager

Değerli Konuğumuz Özgür Bey,,Otelimizde geçirmiş olduğunuz zamana istinaden değerlendirmenizi bizimle paylaştığınız için teşekkür ederiz. Selectum Luxury Resort ekibi olarak beklentilerinizi karşılayarak konaklamanızı keyifli bir hale getirdiğimizi duyduğumuz için çok mutluyuz.Ağırladığımız her misafirimiz bizler için eşsizdir ve her zaman en yüksek kalitede tutmaya çalıştığımız hizmet standartlarımızı misafirlerimizi memnun edebilmek için daimi olarak geliştirmeye önem veririz.Sizi yeniden ağırlayabilmek ümidiyle tekrar teşekkür ediyor, saygılarımızı sunuyoruz.Seda OCAKMisafir İlişkileri Müdürü

Sehr Geehrter Gast ,Herr Serkan,Wir möchten Ihnen danken, dass Sie sich Ihre wertvolle Zeit mit Priorität genommen und Ihre Meinung zu unserer Einrichtung geäußert haben.Während des Urlaubs unserer geschätzten Gäste möchten wir besonders darauf hinweisen, dass Ihre Zufriedenheit mit unseren Dienstleistungen, die Sie erleben, immer unsere Priorität ist und jedem Mitarbeiter unseres Teams viel bedeutet. Als Selectum Luxury Resort Familie achten wir darauf, unsere Servicequalität auf höchstem Niveau zu halten und gastorientiert zu arbeiten. Wie die Zufriedenheit unserer Gäste uns motiviert, höchste Qualität zu erreichen und viel mehr Anstrengungen zu unternehmen, möchten wir auch betonen, dass alle Rückmeldungen, Vorschläge und Verbesserungen, die von unseren Gästen in Bezug auf unser Hotel kommen, für alle unsere Mitarbeiter von großer Bedeutung sind.Wir möchten gerne an Ihren nächsten Urlaubsplänen teilnehmen und ihre volle Zufriedenheit erreichen und freuen uns , sie wieder begrüßen zu dürfen.Mit freundlichen Grüßen,Seda OCAKManager Für Gastbeziehungen

Dear Guest,As the Selectum family, we would like to thank you for choosing our facility during your stay and for taking your valuable time and sharing your feedback with us. We would like to emphasize that we, as the Selectum Family, make serious efforts to identify your needs and wishes and present them at the right time and in the right way. In this context, every comment you make about our hotel is of great importance in order to improve ourselves.Your feedback about our hotel is of great importance to all our staff, and as the Selectum team, we strive together to provide the highest level of service to all our guests, so thank you very much for your valuable feedback.Your comments have been carefully read by us with great sensitivity. It really made us very sad that he left such an impression and impression on you about the issues you mentioned in your comments. Your feedback has been shared with the relevant departments and managers completely with all the sensitivity.For your advanced reservations, contact us seda.ocak@selectumhotels.com you can contact us at the address, you can forward your preliminary requests, requests, opinions and questions to us with pleasure. Do not doubt that we will gladly help you with everything during your stay. Our goal is that every stay at our hotel will be included among the beautiful memories of our guests. Dec.We would like to state that we would be happy to welcome you back to our hotel as soon as possible in order to eliminate all the negative situations that you have mentioned in your comment.Best Regards,Seda OCAKGuest Relations Manager

Our Valued Guest ,First of all, thank you for choosing Selectum Luxury Resort during your stay. We were pleased to read that our facility and services met your expectations.It gives us great pride to host all our guests in our facility by placing all our guests at the center of our quality service concept.We are very honored that you were pleased with your stay. It makes us very proud to be able to host you in our facility and to contribute to your happiness and satisfaction at least a little bit.As an organization focused on guest satisfaction, we would like to express our eternal gratitude to you with your comments and words of praise for supporting our efforts to provide value-added service. You will appreciate that all feedback from our guests is very important to us. In this sense, we are grateful for your support.As the Selectum Luxury family, we are experiencing the happiness and honor of welcoming you and, of course, being able to welcome you back to our hotel as soon as possible. I wish you to always be healthy, happy and peaceful...Seda OCAKGuest Relation Manager

Dear Valued Guest, Thank you for taking the time to review your stay with us. We emphasize that the information that our adult aquapark is closed has been conveyed to all our contracted business partners. On the other hand, our hotel has an agreement with The Land of Legends Theme Park, and it is possible for our guests to enter free of charge according to the minimum stays determined by the hotel. For more information about your rating, please contact us at seda.ocak@selectumhotels.com. We would like to discuss these issues with you in order to present the quality of Selectum Luxury Resort. Sincerely, Seda OCAK Guest Relations Manager

Dear Wissam,,Thank you so much for rating our hotel. We wish you will find a reason to visit us again.Sincerely,Seda OCAKGuest Relations Manager

Dear Valued Guest,We would like to thank you for taking the time to share your rating following your recent visit.We look forward to welcoming you back again soon.Kind Regards,Seda OCAKGuest Relations Manager

Dear Fadi,Thank you for taking the time to rate your stay with us. It will be our pleasure to welcome you back soon.Yours Sincerely,Seda OCAKGuest Relations Manager

Dear Valued Guests,Thank you very much for taking the time to express your thoughts and share your feedback. We read about your Selectum Luxury Resort experience with great sadness.We are sorry our usual high standards were not met. The team at Selectum takes great pride in providing our guests with the highest service standards and whilst it is disappointing to learn of such an experience, your feedback certainly allows us the opportunity to focus our attention on the areas of service which need to improve.We always care about our guests' feedback and your feedback has been shared with the top managers once again, we have taken immediate action.We hope to have the opportunity to welcome you back for an improved experience.Best regards,Seda OCAKGuest Relations Manager

Dear Valued Guest,Thank you so much for rating our hotel. We wish you will find a reason to visit us again.Sincerely,Seda OCAKGuest Relations Manager

Dear Besarta,Thank you so much for rating our hotel. We wish you will find a reason to visit us again.Sincerely,Seda OCAKGuest Relations Manager

Dear Thomas,Thank you so much for rating our hotel. We wish you will find a reason to visit us again.Sincerely,Seda OCAKGuest Relations Manager

Dear Amir,Thank you for your kind comments. We are really glad that you were satisfied in general.We are looking forward to welcoming you back in the near future.Best regards,

Dear Hasan,We would like to thank you for rating us. We are glad that you were satisfied with the services provided in general.We look forward to welcoming you and your precious family for your future stays.Sincerely,Seda OCAKGuest Relations Manager

Değerli Misafirimiz Ali Bey,Öncelikle Selectum Luxury Belek'i tercih ettiğiniz ve zaman ayırıp bu değerli yorumu yaptığınız için sizlere teşekkür ederiz. Bir sonraki tatilinizde sizi tekrar ağırlamaktan mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,Seda OCAKMisafir İlişkileri Müdürü

Dear Our Valued Guest,First of all, as the Selectum Luxury Belek family, we wish you a nice day.Thank you for taking the time to give your comments and feedback about our hotel. We regret that you experienced some inconveniences during your stay. Your suggestions are very important to us, we would like to inform you that in order to provide you with a better service, the missing points will be forwarded to the relevant departments and transformed into better ones.We would like to remind you that we will be happy to welcome you again on your next trip and will try our best to ensure your complete satisfaction.Hope to see you soon,Best regards,Seda OCAKGuest Relations Manager

Dear Our Valued Guest,We thank you for a comment about your stay at Selectum Luxury Belek. We are very glad that you liked the service. We hope one day we will be welcoming you here again.Kindly,Seda OCAKGuest Relations Manager

Dear Rama, Thank you for taking the time to review our Selectum Luxury Resort Belek. We are very glad that you had a nice holiday. Your satisfaction confirms that we are on the right track and your kind words motivate us to constantly improve. Thank you for your kind comment, especially our representative of Guest Relation team Mojtaba. We hope to welcome you again soon. Kind regards Seda OCAK Guest Relations Manager

Dear Lana, Thank you for taking the time to give your nice comments about our hotel. Your suggestions are very important for us, we would like to inform you that in order to provide you with a better service, the missing points will be forwarded to the relevant departments and transformed into better ones. We hope to welcome you again soon. Kind regards, Seda OCAK Guest Relations Manager

Dear Our Valued Guest, Thank you for your review. We really appreciate that you took the time to post your review to let us know about your experience. Your feedback is very important to us and comments like yours enable us to constantly improve our service to our guests. We would be very happy to welcome you again. Thank you for your visit and wish you all the best. Seda OCAK Guest Relations Manager

Dear Our Valued Guest, We are so grateful you have taken the time to review your holiday at Selectum Luxury Belek . We are proud that we were able to satisfy you with the service you have received and you had an enjoyable stay. We already look forward to having the opportunity to welcome you back for another fabulous stay in the future! Kind regards, Seda OCAK Guest Relations Manager

Dear Our Valued Guest, We thank you for a comment about your stay at Selectum Luxury Belek. We are very glad that you liked the service. We hope one day we will be welcoming you here again. Kindly, Seda OCAK Guest Relations Manager

Dear Our Valued Guest, Let us thank you for choosing Selectum Luxury Resort for your vacation and giving us high rating on Expedia.com. We feel very satisfied hearing that we could make your holidays pleasant and memorable. Hopefully we will welcome you again very soon at Selectum Luxury Resort and will bring you more joyable memories! With kind regards, Seda Ocak Guest Relatıons Manager

Dear Our Valued Guest, Thank you for staying at Selectum Luxury Resort Belek recently and for taking the time to share your review afterwards. Nice that you liked our hotel in general. Your comments regarding the check in and room has been taken into consideration to make the necessary improvements. We do hope that such exceptions do not alter the overall perception of the level of service our hotel is known for. We view your feedback as a crucial opportunity to refresh and improve our services at all levels. Thank you again for your kind words; hope to accommodate you again at our resort.

Dear Aya , I would like to thank you for submitting your excellent-rated review of your recent stay with us. I am really pleased to hear that you had an enjoyable stay with us I truly hope we will have the opportunity to host you and your family with us in the future and provide you with even more great memories. We all look forward to welcoming you and your family again. Best Regards, Elif Körük CRM Manager Selectum Luxury Resort Belek

Dear Ramin , First of all, thank you very much for sharing your comment on Expedia.com . You've made us very happy with your experience and your feedback. It is our pleasure to have you as our guest! Thank you again for sharing your experience, and we look forward to welcoming you next summer season. Best Regards, Elif Körük CRM Manager

Dear Guest, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. We set a high standard for ourselves, and we always aim to deliver a great experience. We are gutted when we miss the mark! Due to your comment we would like to mentioned that the thing is that you spend in the hotel nearly one hour and after check out, and regarding the information I am having the point was about the misunderstanding with the room you were showed, more over you arrived in the hotel as an individual tourist on a self payment but in deed made a reservation through the Expedia (with the better rates). Due to this fact you asked for the upgrade on the price which were paid by the online source not the direct hotel rates that were given to you by phone in advance and for reservation on 4 persons and after + 2 more in the same room, unfortunately the room are fit only for 2+2 which were explained to you but was not met as it needs to. Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for taking the time to review Selectum Luxury Resort. Very best regards,

Dear valuable guest. Greetings from Selectum Luxury Resort! Thank you for sharing your kind review. We are so delighted to hear that you have an enjoyable stay. Thank for your constructive feedback. We hope to welcome you back in Selectum Luxury very soon! Warm Regards,

Уважаемаемый Александр, Руководство Selectum Luxury Resort благодарит вас за выбор нашего отеля для отдыха! Нам очень приятно, что вы оценили спектр предоставляемых услуг. Искренне надеемся, что в ближайшее время Вы снова порадуете нас своим визитом. С Уважением,

Уважаемая Кристина, Прежде всего, спасибо за ваше время потраченное на написание данного комментария. Удовлетворенность гостей и качественное обслуживание — самые важные и незаменимые принципы для нас. Если вы свяжетесь с нами по поводу вашего комментария, мы будем рады принять во внимание все замечания. Удачного дня.

Dear Guest , I would like to thank you for the recommendations for your recent stay with us. I truly hope we will have the opportunity to host you and your family with us in the future and provide you with even more great memories. We all look forward to welcoming you and your family again. Best Regards, Elif Körük CRM Manager Selectum Luxury Resort Belek

Dear Guest , First of all, we would like to thank you for the feedback you shared with us. Every comment from our guests have great importance on the way to reach our first aim which is targeted the excellence. We understand that we were not able to measure up your expectations. We will take into consideration all your suggestions and we will improve our services in order to meet your expectations. We really hope that you will make an exception to visit us again. We are really looking forward to welcoming you back with us. Kindest Regards, Elif Körük Customer Relations Manager

Dear Mr. Alexander , It is always wonderful to hear when our guest was impressed with their stay and they planned on returning in the future. I am really sorry for the situation that you face it and we will take into consideration all your comments and do our best not to confront this kind of problem in the future. Every comment from our guests have great importance on the way to reach our first aim which is targeted the excellence. We are truly lucky to have an absolutely wonderful staff working with us like Ekaterina and Diana would like to thank you for commenting on our team members with their names. I will surely share your review with our team. We are really looking forward to welcome you back with us. Kindest Regards, Elif Körük Customer Relations Manager Selectum Luxury Resort Belek

Dear valuable Patrick, Greetings from Selectum Luxury Resort! Thank you for sharing your review with us. We hope to welcome you back in Selectum Luxury very soon! Warm Regards,

Dear valuable Zafer, Greetings from Selectum Luxury Resort! Thank you for sharing your kind review. We hope to welcome you back in Selectum Luxury very soon! Warm Regards,

We are sorry to know that you are not satisfied with your stay. Please contact to us and let us know the problems which you live on your holiday.

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