Dear Shuji お客様,この度は、Grand Mercure Ambassador Hotel and Residences Seoul Yongsan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。最近のご滞在についてのご意見をお聞かせいただき、ありがとうございます。この度は当ホテルにご宿泊いただき、また口コミを投稿していただきまして誠にありがとうございます。 さらに詳細なフィードバックを書く時間がありましたら、ぜひお知らせください。すべてのお客様に可能な限り最高の体験を提供するために、私たちは常にサービスの向上に努めています。Sincerely,PaulineGuest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear SHINICHIROお客様,この度は、Grand Mercure Ambassador Hotel and Residences Seoul Yongsan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 お褒めの言葉、誠にありがとうございます。スタッフの対応が最高であったとのお言葉、大変嬉しく思います。お客様にとって心地よい滞在を提供できたことをうれしく思います。今後も同じく最高のサービスをお届けできるよう、スタッフ一同努力し続けます。将来またお客様をお迎えし、ご滞在中にまた素晴らしい体験を提供できることを楽しみにしています。2024 年の新年明けましておめでとうございます。Blue Dragon の下で素晴らしい年になりますように :-)敬具、Pauline, Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear KOJIお客様,この度は、Grand Mercure Ambassador Hotel and Residences Seoul Yongsan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。お褒めの言葉、誠にありがとうございます。お客様がご満足いただけたことを知り、私たちも大変嬉しく思います。将来またお客様をお迎えし、ご滞在中にまた素晴らしい体験を提供できることを楽しみにしています。どうもありがとうございました。2024 年の新年明けましておめでとうございます。Blue Dragon の下で素晴らしい年になりますように :-)Sincerely,Pauline, Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Vitna,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your thoughts about your recent stay with us. Thank you for staying at our hotel and taking the time to put a review. If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer! Wishing you a Happy New Year 2024 & an excellent year under the Blue Dragon :-)Sincerely,Pauline, Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Misatoお客様,この度は、Grand Mercure Ambassador Hotel and Residences Seoul Yongsan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 最近のご滞在についてのご意見をお聞かせいただき、ありがとうございます。当ホテルにご宿泊いただき、レビューを投稿していただきありがとうございます。さらに詳細なフィードバックを書く時間がありましたら、ぜひお知らせください。すべてのお客様に可能な限り最高の体験を提供するために、私たちは常にサービスの向上に努めています。将来またお客様をお迎えし、ご滞在中にまた素晴らしい体験を提供できることを楽しみにしています。敬具、Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Naotoお客様,この度は、Grand Mercure Ambassador Hotel and Residences Seoul Yongsan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 当ホテルについて肯定的なフィードバックをいただき、大変うれしく思っております。 お客様に快適で楽しいご滞在を提供することが私たちの最優先事項であり、お客様のご滞在が思い出に残るものになったと聞いて大変嬉しく思います。この度は当ホテルをお選びいただきまして誠にありがとうございます。またのお越しを心よりお待ちしております。 私2024 年の新年明けましておめでとうございます。Blue Dragon の下で素晴らしい年になりますように :-)敬具、Pauline, Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Hideakiお客様,この度は、Grand Mercure Ambassador Hotel and Residences Seoul Yongsan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 当ホテルについて肯定的なフィードバックをいただき、大変うれしく思っております。当ホテルでの良い経験、特にカジノ愛好家にとっての利便性を強調していただき、ありがとうございます。 カジノに近いことがお客様のご滞在に付加価値をもたらしたと伺い、大変嬉しく思います。私たちの目標は、すべてのお客様の興味に応える多様なアメニティを提供することであり、カジノとのつながりがお客様の全体的な満足に貢献したことを嬉しく思います。この度は当ホテルをお選びいただきまして誠にありがとうございます。またのお越しを心よりお待ちしております。 2024 年の新年明けましておめでとうございます。Blue Dragon の下で素晴らしい年になりますように :-)敬具、Pauline, Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Yusukeお客様,この度は、Grand Mercure Ambassador Hotel and Residences Seoul Yongsan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。最近のご滞在についてのご意見をお聞かせいただき、ありがとうございます。この度は当ホテルにご宿泊いただき、また口コミを投稿していただきまして誠にありがとうございます。 さらに詳細なフィードバックを書く時間がありましたら、ぜひお知らせください。すべてのお客様に可能な限り最高の体験を提供するために、私たちは常にサービスの向上に努めています。Sincerely,Pauline, Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Ikkei,この度は、Grand Mercure Ambassador Hotel and Residences Seoul Yongsan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。最近のご滞在についてのご意見をお聞かせいただき、ありがとうございます。この度は当ホテルにご宿泊いただき、また口コミを投稿していただきまして誠にありがとうございます。 さらに詳細なフィードバックを書く時間がありましたら、ぜひお知らせください。すべてのお客様に可能な限り最高の体験を提供するために、私たちは常にサービスの向上に努めています。Sincerely,Pauline, Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear HIROKIお客様,この度は、Grand Mercure Ambassador Hotel and Residences Seoul Yongsan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 お褒めの言葉、誠にありがとうございます。ホテルの様々な種類に最初は戸惑われたかもしれませんが、広くて清潔で良いとのお言葉、私たちも嬉しく思います。お客様のご満足が最優先であることを理解し、これからも快適な滞在を提供できるよう努力してまいります。将来またお客様をお迎えし、ご滞在中にまた素晴らしい体験を提供できることを楽しみにしています。2024 年の新年明けましておめでとうございます。Blue Dragon の下で素晴らしい年になりますように :-)敬具、Pauline, Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear KOJIお客様,この度は、Grand Mercure Ambassador Hotel and Residences Seoul Yongsan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 最近のご滞在についてのご意見をお聞かせいただき、ありがとうございます。当ホテルにご宿泊いただき、レビューを投稿していただきありがとうございます。さらに詳細なフィードバックを書く時間がありましたら、ぜひお知らせください。すべてのお客様に可能な限り最高の体験を提供するために、私たちは常にサービスの向上に努めています。将来またお客様をお迎えし、ご滞在中にまた素晴らしい体験を提供できることを楽しみにしています。2024 年の新年明けましておめでとうございます。Blue Dragon の下で素晴らしい年になりますように :-)敬具、Pauline, Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Insung,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you so much for taking the time to share your positive experience with us!Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you found our equipment to be of high quality and that our staff demonstrated kindness during your visit.At Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, we strive to create an exceptional experience for our customers, and it is truly rewarding to know that we have met your expectations. Your kind words serve as motivation for our team to continue delivering excellent service.If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. We value your input and are always looking for ways to enhance our offerings.We appreciate your support and look forward to serving you again in the future.Warm regards,Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Kiyoda,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your thoughts about your recent stay.We appreciate your input and apologize for the inconvenience you experienced with the non-functional wall socket in the lavatory.Please be assured that our maintenance team will promptly address this issue to ensure that all facilities are in proper working order. We understand the importance of a seamless stay, and we regret that we fell short of your expectations in this regard.We would like to take this opportunity to remind our guests that our Guest Services team is available 24/7 to assist with any concerns or issues during your stay. If you encounter any problems or if there's anything we can do to enhance your experience, please don't hesitate to contact us. Your comfort and satisfaction are our top priorities.Once again, we appreciate your feedback and hope to have the pleasure of welcoming you back for a much-improved stay in the future.Warm regards,Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Richard,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you so much for choosing Grand Mercure for the second time this month and for sharing your wonderful experience! We are truly honored to have had the opportunity to host you and your family.It warms our hearts to know that you consider us the best hotel experience in all of Seoul. Providing exceptional service and creating memorable moments for our guests are at the core of what we do, and your positive feedback motivates us to continue striving for excellence.We can't wait to welcome you back for your next stay! If there's anything specific you enjoyed or if you have any preferences for your future visits, please let us know. Your satisfaction is our priority, and we are committed to ensuring each stay with us is exceptional.Thank you again for your kind words, and we look forward to serving you and your family in the near future.Warm regards,Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Sunkung,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your thoughts about your recent stay with us. Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer! Sincerely,Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Dawn,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your thoughts about your recent stay with us. Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer! Sincerely,Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Dawn,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your thoughts about your recent stay with us. Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer! Sincerely,Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Richard,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing your feedback about your recent stay with us. Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing stay and that our hotel is among the best in Seoul for you. Your kind words about our great location, friendly service, and good breakfast mean a lot to us.We would be honored to welcome you and your family again! If you have any specific preferences or requests for your next visit, please feel free to let us know, and we'll do our best to make it even more memorable for you.Thank you for choosing our hotel, and we look forward to the pleasure of hosting you and your family again in the future!Warm regards,Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Dongduk, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your thoughts about your recent stay with us. Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer! Sincerely,Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Daun,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your thoughts about your recent stay with us. Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer! Sincerely,Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Alexandru Laurentiu,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you so much for sharing your detailed and positive experience with us! We are delighted to hear that you had a wonderful stay and that you enjoyed the various amenities and services our hotel has to offer.We are pleased that our convenient location near Yongsan station and the easy access through the walkway added to the comfort of your stay, especially during inclement weather. It is fantastic that you explored the Seoul Dragon City complex and the nearby attractions.Your comments about the comfortable bed, ample storage options, and the impressive views from the 18th floor are truly appreciated. We are glad you found the bathroom spacious and well-equipped, and it is great to hear that you enjoyed the complimentary amenities and the excellent breakfast options provided.Knowing that our housekeeping team did a very good job maintaining cleanliness and that you found the smoking area convenient adds to our joy. We are honored that you plan to choose our hotel for your future stays, and we look forward to welcoming you back with the same level of excellence. Thank you for choosing our hotel, and we can't wait to host you again :-) !Warm regards,Pauline Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Tony,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your positive experience! We are delighted to hear that you found our hotel nice and clean, providing you with a very good experience during your time in Korea. Creating a comfortable and pleasant environment for our guests is our top priority.If there's anything specific you enjoyed or if you have any suggestions for how we can make your next visit even more enjoyable, please feel free to share. We appreciate your choosing our hotel, and we look forward to welcoming you back for another great experience in the future!Warm regards,Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Edward,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your thoughts about your recent stay with us. Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer! Sincerely,Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Minji,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your thoughts about your recent stay with us. Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer! Sincerely,Pauline Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear David,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our staff very friendly and helpful, with good English proficiency.It is great to know that you enjoyed the comfort of our beds and found the rooms to be very clean and well-presented. Creating a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we succeeded in making your stay enjoyable.If there's anything specific you appreciated or if you have any suggestions for how we can make your next visit even more enjoyable, please feel free to share. We look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing our hotel!Warm regards,Pauline Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

고객님, 저희 그랜드 머큐어 앰버서더 호텔 앤 레지던스 서울 용산을 이용해 주시고 귀한 시간 내시어 소중한 말씀 주심에 감사의 인사를 드립니다. 먼저 기대에 미치지 못한 서비스로 인해 불편함과 아쉬움을 남겨드린 부분에 대해 정중히 사과 말씀을 드리며 말씀주신 예약 시점 및 객실 준비 상태 관련하여 유관부서와 그 부서장에게 전달하여 차후 동일문제가 발생되지 않도록 세심하게 준비하고 부족한 부분의 개선을 위해 더욱 노력하겠습니다. 환절기 건강 유의하시고 다시한번 찾아 주시면 보다 나은 서비스로 만나 뵙겠습니다. 감사합니다.Jennifer SongAssistance Front Office ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Gertjan,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. It is always a pleasure to receive positive feedback.Thank you so much for taking the time to share your wonderful review of our hotel! We are thrilled to hear that you had such a fantastic experience during your stay with us.Firstly, we are delighted that you enjoyed our beautiful and spacious rooms. We take great pride in maintaining a quiet and neat environment to ensure our guests have a comfortable and relaxing stay. It is fantastic to hear that our staff, from Jenny at reception to the concierge, breakfast restaurant staff, and cleaners, all made a positive impression on you. We strive to provide exceptional customer service, and your kind words are a testament to our team's dedication.We are pleased that you found our breakfast buffet to be extensive; we believe that starting the day with a hearty meal is important for our guests to have an enjoyable stay. Your compliments are greatly appreciated.While the immediate area may not be the most beautiful, we are glad that you enjoyed a nice view from the 21st floor and that our location provides easy access to Yongsan station. Exploring the city via train or metro is a convenient and efficient way to see all that Seoul has to offer.Thank you again for choosing our hotel, and we hope to have the pleasure of hosting you again in the future. Warm regards,PaulineGuest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan