4/10 แย่
Margarito Del Mundo
เดินทางเป็นกลุ่ม
30 เม.ย. 2024
Poor check in! Room wasn't ready at 3 pm. The room had broken sink faucet, aircon in the room was out of order and we were given a dirty fan instead( we were not told that it was broken upon check in). The lady that checked us in was on the phone chatting while we were waiting to be checked in (she did this to me 2x. The 2nd one was when I went down to complain about the keys. And please review the cameras so you the management will know how she is at work. She told me to wait without even apologizing, because she was on the phone everytime we go to the front desk).
A guy knocked on our room non stop at 1030 pm after we didn't answer the multiple phone calls because we were sleeping at that time already
.he woke us up only to give an electric fan when we have one already one in the room that they gave when we checked in.
We put the request card on the door knob to clean our room but the cleaners didn't not go to clean. When we brought it to their attention we were told that they are still on pandemic mode of operation and that it has to be requested from the office if we want cleaning of the room. why give us the cards ?why they didn't tell us upon check in?!
Lastly there was no sofa bed beddings and pillows readily vailable i had to come down again for the nth time to request.
Towels were only good for 3 when we were 4 that checked in.
Sofa bed is terrible! Mattress is so thin that i could feel the spings on my back. It is not very comfortable to sleep in.
Margarito Del Mundo
เข้าพัก 5 คืน, เมษายน 2024