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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Hotel with free breakfast, near Santa Cruz Beach Boardwalk

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Santa Cruz

Desk, blackout curtains, iron/ironing board, free cots/infant beds
Exterior
Lobby
Outdoor pool, open 9 AM to 9:00 PM, pool umbrellas
Lobby
Near Monterey Bay, SureStay Hotel by Best Western Santa Cruz provides the perfect blend of comfort and convenience. Unwind in the seasonal outdoor pool, stay connected with free in-room WiFi, or grab a snack from the vending machine - previous guests rave about the helpful staff.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Air conditioning
The current price is ฿3,201
฿3,679 total
includes taxes & fees
1 Sept - 2 Sept

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Microwave
  • Sleeps 4
  • 2 Double Beds

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About the area

Located near the beach, SureStay Hotel by Best Western Santa Cruz is in Westside Santa Cruz, a neighbourhood in Santa Cruz. Santa Cruz Beach Boardwalk is a popular attraction and the area's natural beauty can be seen at Monterey Bay and Capitola Beach. Monterey Bay National Marine Sanctuary Exploration Center and Santa Cruz Museum of Natural History are also worth visiting. Take the opportunity to explore the area for water adventures such as sailing and other activities like golfing.
Visit our Santa Cruz travel guideOpens in a new window
Map
516 Water St, Santa Cruz, CA, 95060

What's nearby

  • Ocean Street - 2 min walk - 0.2 km
  • Pacific Avenue - 10 min walk - 0.9 km
  • Santa Cruz Beach Boardwalk - 3 min drive - 1.8 km
  • Santa Cruz Wharf - 3 min drive - 2.6 km
  • Mystery Spot - 8 min drive - 6.2 km

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 23 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪Taqueria Los Pericos - ‬7 min walk
  • ‪Woodstock's Pizza Santa Cruz - ‬12 min walk
  • ‪Starbucks - ‬2 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel near Santa Cruz Beach Boardwalk
SureStay Hotel by Best Western Santa Cruz provides free continental breakfast and more. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A seasonal outdoor pool, along with pool umbrellas
  • Free self-parking
  • Express check-out, a TV in reception and a vending machine
  • A 24-hour front desk and smoke-free property
  • Guest reviews give top marks for the helpful staff
Room features
All 50 rooms offer comforts such as air conditioning, as well as perks such as free WiFi and desk chairs.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with free toiletries and hairdryers
  • 40-inch LCD TVs with premium channels
  • Mini fridges, microwaves and free infant beds

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination

We should mention

This property does not have any lifts
The seasonal pool will be open from March to October
Pool access available from 9 AM to 9:00 PM

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

Does SureStay Hotel by Best Western Santa Cruz have a pool?

Yes, this property has an outdoor pool. Pool access is from 9 AM to 9:00 PM.

How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?

As of 31 Aug 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on 1 Sep 2025 start from ฿3,201.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Hotel by Best Western Santa Cruz pet-friendly?

No, only service animals are welcome at the property.

How much is parking at SureStay Hotel by Best Western Santa Cruz?

Self-parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Santa Cruz?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay Hotel by Best Western Santa Cruz?

Checkout is at 11 AM. Late check-out is available for a fee.

Where is SureStay Hotel by Best Western Santa Cruz located?

Located in Westside Santa Cruz, this hotel is steps from Ocean Street and within 3 mi (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Pacific Avenue and Santa Cruz Mission State Historic Park are also within 10 minutes.

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SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.4
Rating 10 - Excellent. 203 out of 1001 reviews
Rating 8 - Good. 248 out of 1001 reviews
Rating 6 - Okay. 226 out of 1001 reviews
Rating 4 - Poor. 168 out of 1001 reviews
Rating 2 - Terrible. 156 out of 1001 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Sam

Liked: Cleanliness, staff & service
Good location, clean.
Stayed 1 night in Jul 2025

8/10 Good

Maribel

Liked: Cleanliness, staff & service, amenities
Easy parking and Easy check-in and clean room.
Stayed 1 night in Jul 2025

10/10 Excellent

amaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DEFINITELY COMING BACK!
Stayed 1 night in Jul 2025

10/10 Excellent

Sandra

Liked: Amenities, property conditions & facilities
It’s a nice place
Stayed 1 night in Jun 2025

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in.
Stayed 1 night in Jul 2025

4/10 Poor

Guadalupe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get the very basics. No real amenities besides the pool. Overpriced for what you get in my opinion.
Stayed 1 night in Aug 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service
The management was absolutely great! Friendly, curious & very helpful. Top notch. Best part of our experience.
Stayed 4 nights in Jun 2025

6/10 Okay

Zachary

Disliked: Property conditions & facilities
Light cover in room was cracked and failing off. Bed frame was bent and the bed was barely functional. Limited parking, limited items for continental breakfast. Limited help from staff as not at front desk.
Stayed 2 nights in Aug 2025

8/10 Good

Ignacio

Rooms little smaller
Stayed 4 nights in Jul 2025

6/10 Okay

Aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy in chargre, remove the breakfast food 20 minutes time was up. Told others guest beside me that they couldn't get anything more food. Had a staff member pickup the food.
Stayed 1 night in Jul 2025

6/10 Okay

Dominique

Disliked: Property conditions & facilities
Garbage left in the closet and drawers when we arrived no soap. Staff was nice and helpful. Parking is rough
Stayed 2 nights in Jul 2025

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Staff very friendly.
Stayed 1 night in Feb 2025

8/10 Good

Ignacio

Liked: Staff & service
Ok
Stayed 3 nights in Jul 2025

8/10 Good

Robert

Liked: Property conditions & facilities
Staff helped me get into room when needed , didn’t like how towels was unavailable after hours
Stayed 2 nights in Jun 2025

2/10 Terrible

Mary

Disliked: Cleanliness, property conditions & facilities
I didn't like this property at all. Let the photos speak for it.
Stayed 1 night in Apr 2025

6/10 Okay

Gonzalo

Disliked: Staff & service
Rooms were a decent size and clean, and the front desk staff was friendly. Parking was also convenient. But the breakfast was a complete disaster. For the price you pay per night, all they offer is bread, yogurt, and cereal — nothing else. To make matters worse, at 9:30 a.m. sharp the cleaning crew stormed in and started taking everything away while people were still sitting and eating. They had zero respect for guests. One of them even dumped a trash bag on the chair where I was sitting, while I had just stood up for more cereal. That’s not only rude — it’s disgusting and unacceptable in a hotel that carries the Best Western name. Because of this, I can’t rate higher than 3 stars
Stayed 1 night in Aug 2025

4/10 Poor

JOEL

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room was very barebones with the minimum needed to stay. No extras at all. Furniture and bed were not in great shape.
Stayed 3 nights in May 2025

8/10 Good

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to have a water machine where you can get your drinking water
Stayed 1 night in May 2025

4/10 Poor

David Jackson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

So so

Negatives: Dingy and dusty, rough sleeping arrangements, trash left in room. The positives: extra pillows, close to downtown, Continental breakfast was good, secure doors, hot water.
Stayed 2 nights in Apr 2025

6/10 Okay

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Door didn’t close. Fridge wasn’t working. Very noise. We had a party going on upstairs. Room wasn’t cleaned properly found someone clothes and underwear in the closet.
Stayed 2 nights in Jun 2025

4/10 Poor

Brianna

Rude staff, room not equipped and terrible cleaning
Stayed 1 night in May 2025

6/10 Okay

Shelley

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Looked like the door had been kicked in a few times, missing light fixtures. Soda machine not plugged in. Hair left in the shower (not ours) Oh and you can’t tell by the pictures but this is a motel. I purposely picked this because it was attached to the Marriott name but I know better now.
Stayed 1 night in Jun 2025

4/10 Poor

Cheryl

Disliked: Cleanliness, property conditions & facilities
The room floors were filthy especially in corners and bathroom. Hardly any breakfast choices, ran out of fruit, milk, juice. No protein at all. Ice tasted dirty . People above were stomping around all night.
Stayed 1 night in Jun 2025

2/10 Terrible

Brandi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really disappointed...... The breakfast was very minimal. 2nd day waffles not available... Only old fruit and cereal. I was told the pool was heated. Was definitely not. Me and my 1 year old didn't get to swim. Ever time we tried to get hotel staff help was nearly impossible...
Stayed 3 nights in Jun 2025

2/10 Terrible

Dallas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very poor quality. I had to switch rooms three times. There was a hole in some of the furniture and cigarette burns also one of the door knobs fell off and the room smelled. I asked to speak with the manager and they said the manager won’t be there till 11 AM the next day. Unacceptable.
Stayed 1 night in Jun 2025