Dear Customer, We are very sorry to read his comment.Anyway, we inform you that we have a very professional and qualified reception staff , not incompetent.Normally, when the clients who have already checked in and want to modify their stay, they ask at the reception desk to do it, and this is what you did.What we did not expect is that you would make another reservation through Expedia, for the same time. We finally had a free room , even though the hotel was fully booked. The only reality is that the room hotel has not been sold and charged and we still have to read a negative and hurtful comments from you. It is not fair.

thank you Nadège, we hope to se you soon