I am writing to formally escalate a serious health and safety issue I encountered during my recent stay at your property. Despite reaching out multiple times—first to the on-site manager, then to Hyatt’s corporate customer service, and now to your executive office—I have yet to receive a response. This lack of communication is unacceptable, especially given the severity of the situation.
During my stay, I developed a severe bacterial eye infection and facial breakout, which I believe are directly linked to the conditions of my room. Upon further inspection, I discovered what appeared to be **bloodstains or remnants of a crime scene on the mattress**, an utterly disturbing and unhygienic finding. These conditions are not only alarming but also pose a clear risk to guest health and safety.
I expect immediate action, including:
1. A detailed explanation of how this occurred and what steps Hyatt will take to prevent future incidents.
2. Contact from a senior representative to address my medical concerns and compensation for related expenses.
3. A formal investigation into the sanitation protocols at this property.
The absence of any acknowledgment or resolution thus far is deeply unprofessional. I urge you to respond within [reasonable timeframe, e.g., 48 hours] or I will have no choice but to escalate this matter further, including contacting health authorities, legal counsel, and public consumer protection agencies.