Two of their front desks were rude and needs customer service training. We were racially profiled and treated us unfairly. The concierge, security and housekeepers were all great, helpful and always greeted us with a smile. There were two instances when my husband was not allowed to stay in the lobby early in the morning (4 or 5 am). Front desk Ronald deliberately told my husband that loud people aren't allowed in the lobby. the next early morning, he was again allowed to stay in the lobby in spite the fact that he said he is a guest. Ronald explained that they don't want homeless people staying in the lobby. It's already an insult but I decided to let it pass as we are trying to enjoy the vacation. But on the last day, at 4am I phoned them and requested for a scale but I was told there is none. So my family and I went to the lobby and waited for our car. I overhead Ronald telling another staff in Tagalog , "may nanghihingi ng timbangan, anong akala nila dito palengke?" translates to "someone is requesting for a scale, what do they think of this hotel, a public market? I felt insulted so I went to the him and told him that it's included in the list. He was so surprised and made so many excuses. My family was so upset but instead of apologizing, they were confrontational and blaming us. Instead of de escalating the situation they have escalated it. I hope this can reach the management for further action.