Parking isn’t included, paid 33 dollar for 12 hour parking next to hotel. Which was unfortunate but not the hotels fault. Breakfast was really good, workers friendly. Rooms clean just smaller than expected. But great walking distance from the Alamo which is the main reason we traveled to San Antonio.
I had enjoyed my stay here until I was charged twice for the room I had stayed in days after I checked out. It’s been almost 3 weeks and still haven’t received a refund. The room was great and way bigger than I anticipated. I was really happy with the trip until I had this issue. It’s a great place to stay just make sure you have extra money in your account if you get scammed like me haha.
My room was the smallest room in the hotel. I could barely walk around to get to the TV the bed looked like a full & it was almost against the wall. The restroom almost looked bigger than the bed area.
Hard to find where to park or even stop to ask about parking. Drove in circles until we could find spot. Expensive to park for the night.
Lexy
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Heather R วันที่ 21 พ.ค. 2024
Hello Lexy, We apologize for any inconvenience caused. We only provide valet service that you can find right in front of the property along with valet signs. Thank you for staying with us.
Had a great time at Hotel Gibbs. It’s in walking distance to everything.
Julie
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก Heather R วันที่ 18 พ.ค. 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!
2/10 แย่มาก
Grecia
16 พ.ค. 2024
Grecia
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Heather R วันที่ 18 พ.ค. 2024
Hello Grecia, we are sorry to hear that you had issues with your stay. We would love to hear how we can improve. Please give us a call so we can understand what occurred. Thank you!
San Antonio is an experience all its own. Hotel Gibbs added to that experiencing because of its proximity to everything in the city. We valeted our car for two days and didn’t call it back until we were ready to leave the city. Everything is within walking distance and so beautiful!
Hannah
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก Heather R วันที่ 14 พ.ค. 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!
The only bad thing i can say is my truck was damaged by the valet parking company working inside the hotel. They will pay for repairs they say, but i will have to do without my truck. We are traveling on vacation. Hotel was beautiful.
Kathy
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก Heather R วันที่ 14 พ.ค. 2024
Hello Kathy, we are sorry to hear that you had issues with your vehicle during your stay. We are glad to hear the valet company will be taking care of the situation for you. Thank you for staying with us.
Excellent service, especially from the front desk. Greeted us so nicely and the room was comfortable. Will definitely stay her again. Close to everything.
Xenia
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Heather R วันที่ 14 พ.ค. 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!
Location, location, location!! That says a-lot, but the incredible breakfast was the icing on the cake! It was delicious! The building was built in 1909, so it’s older, but definitely upgraded.
Jessica
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก Heather วันที่ 13 พ.ค. 2024
Thank you for the 5/5 rating, Jessica!
6/10 พอใช้
Agustin
เดินทางกับคู่รัก
12 พ.ค. 2024
ไม่ชื่นชอบ: ความสะอาด
Sheets were stained when I arrived to the room. When I asked to get sheets changed, someone came to drop off sheets and left. All air vents covered in dust. Many surfaces in the room were covered in dust. Door knobs were sticky.
Agustin
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Heather R วันที่ 14 พ.ค. 2024
Hello Agustin, thank you for your feedback! We certainly can understand these factors overall impacted your stay and we do apologize. This information is valuable to us so we can improve our services, thank you for staying with us!
Excellent location, next to the Alamo and 1 block from the Riverwalk. The only down side to me was the bar options for drinks and food.
Jose
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Heather วันที่ 13 พ.ค. 2024
Thank you for the review, Jose!
6/10 พอใช้
Justin
เดินทางกับคู่รัก
12 พ.ค. 2024
Property was missing the final touches like missing baseboard trim pieces in a bathroom, and the lobby looked sad and shabby. It just needs a refresh. The GM was really nice and informed us about a weather storm coming in as to protect our car we bought.
Overall it was just “Ok”.
Building is old, rooms are small with old fixtures, damaged towel racks, and light fixtures with missing covers. Staff was very nice and helpful. Bar for happy hour was forgettable. No vibe or decor.
Jonathan
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Heather R วันที่ 11 พ.ค. 2024
Thank you for taking the time to leave us a review, Jonathan!
Property was pretty clean great service and communication. Breakfast is pretty early small selection but good for a couple of days. Now the only thing that creeped me out was the amount of HUMAN HAIR ON THE MATTRESS COVER LORD EVERYTHINB WAS CLEAN EXCEPT FOR THIS SO BRING LYSOL AND BEDBUG SPRAY JUST IN CASE
Jennifer
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก Heather R วันที่ 11 พ.ค. 2024
Hello Jennifer, thank you for your 4/5 star rating! We appreciate your feedback, we certainly can understand these factors overall impacted your stay.
10/10 ดีเลิศ
kevin
7 พ.ค. 2024
ชื่นชอบ: ความสะอาด
kevin
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Heather R วันที่ 9 พ.ค. 2024
Thank you for a 5/5 rating, Kevin. Thank you for staying with us!
Overall, this is a historic hotel. Original flooring dating back from the early 1900s and older designee rooms give the rooms a unique character. Hotel is clean and an excellent location to the Alamo, shopping centres, restaursnts and the Riverwalk. Beware that parking is pricey here. $45 for valet or $40 for public parking with limited in and out privliges.
Corey
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Heather วันที่ 4 พ.ค. 2024
Thank you for taking the time to leave us a review, Corey!
It was great and the best thing about it was it’s location, it is located literally in the heart of the city of San Antonio.
Ivanuel
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Heather วันที่ 4 พ.ค. 2024
Thank you for a 5/5 rating, Ivanuel!
2/10 แย่มาก
Jose
30 เม.ย. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
30/45mins into my stay, my truck got broken into and vandalized. After the cops had taken the report, I asked the lobby if there was a safe place to put my truck for the night. Staff stated they had a lot where they placed valet cars but that it wasn’t that much safer. I asked if I could cancel and check out. They stated they would still charge me the whole night and I would have to speak to Expedia in order to get my refund back. The day shift staff was very helpful with what happen in allowing my truck to be parked in front of the hotel until my window was fixed.
Jose
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Heather R วันที่ 11 พ.ค. 2024
Hello Jose, we are sorry to hear that you had issues with your vehicle during your stay. Thank you for staying with us.
This is a beautiful old building. Our room was spacious and comfortable with a view of the Alamo. Nice location for walking along the Riverwalk, only a couple blocks away. They do a very nice breakfast buffet and the staff is friendly and helpful, especially Jasmine.
Very much liked the convenience of the location and the historic look of the building. The rooms were quite small and needed updating and some repairs.
The staff was pleasant but they need to offer information on how things are done at the hotel
John
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Heather วันที่ 4 พ.ค. 2024
We're sorry to hear, John, that stay was slightly less than satisfactory. Our notes show you received a free upgrade to a larger room. Please contact us so we can discuss more details and promote better customer service from within. Thank you for staying with us.