The actual hotel bore no resemblance to the images we had paid for, and it was below the three stars they claim to be.
Before check-in, the hotel staff insisted on additional fees per person for accident and theft insurance—an unusual request. When we declined, they had us sign a note acknowledging our refusal. Instead of the room we had paid for, we were assigned one across the street from the hotel. Once we saw the room they had given us, it became clear why they pushed for insurance; we felt unsafe there.
This room was in poor condition, no lift, with dirty surroundings, no towels, and beds that had rusted frames. The bathroom was infested with black mold and leftover tiny soaps. Furthermore, the entrance door didn’t close properly.
Attempting to cancel our reservation at the reception, they referred that we had to deal with the agency. we decided to stay one night as eventually, they moved us to another room, which unfortunately was also unclean and had a broken air conditioner. Located next to a very noisy street, where we couldn’t get any rest.
Despite having paid for meals, the dining experience was dreadful. As vegetarians, our only option was plain white rice. The swimming pool was unusable—part of it was under construction, and various groups played loud music without restraint. To add to our concerns, hotel staff warned us that our child could get injured in the pool.
After a sleepless night, we decided to switch to a different hotel the next morning.
