Search Hotels Near Sam Acre Island, Saraland

"Everything was great"

"We came in and dropped our luggage off. The person at front desk barely spoke to us, but did let us leave our luggage behind front desk. We came back to check in (at check in time) and the ft desk said he would have to call and see if our room was ready. After a few minutes said was ok to go to room. Told us where stairs were. Elevator was advertised, but must have been broken. We asked for help to get luggage up stairs and he helped us. The maid was not finished with our room, so she came in and vacuumed. Brought us towels, but said washcloths and hand towels were jn dryer. She would bring them when they were ready. They never were brought to room. We couldnt call front desk as there isnt a phone in the room. So had to go find someone to get them. No one at ft desk. A what appeared to be a maintenance man helped us. The morning we left went downstairs to try and get help with luggage. No one at front desk. Had to struggle with the luggage ourself. Was steep staircase with skinny stairs and a curve at top. It was not easy. Three minutes after check out deadline two people miraculously appeared at front desk. There was a bowl to put your key in. No offer for a receipt or anything else. No kleenex in room, no trash can in bathroom. The two of us together couldn't open the window necessary to get out to advertised balcony. All in all horrible experience. "

"We will do better "

"Breakfast menu was great but there was only cranberry juice, the others were out. Clean room but mattress was saggy, not firm. Pillows were nice."

"Clean room, spacious, good breakfast, very comfortable stay. Would definitely book again. "

"Everything was amazing thanks to Mrs.Mary "

"Everything was great "

"Please provide complete refund to my card. This property is completely unable to provide a clean, safe stay. I have pictures if you need. There were spiders, toilet broke, toilet seat broke and cracked so bad, bathroom faucet not even stationary, water leaking constantly, toilet running constantly, locks on doors that do not lock or no lock at all on doors, complete firth and horrible odors. Staff were not polite at all when checking in which i made reservations well over 6 months in advance only to be told they dont have my room. Then found me a room but was unlivable. This property needs be condemned or completely refurbished. I suggest you remove this property from your site etc. "

"Yes"