[Suite] Luxury Suite, Non Smoking | Bathroom | Combined shower/bathtub, free toiletries, hair dryer, slippers

Reviews of Royal Pines Hotel Urawa

3.5 out of 5
Royal Pines Hotel Urawa
2-5-1, Naka-cho, Urawa-ku, Saitama, Saitama-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 325 out of 610 reviews" "
Rating 8 - Good. 209 out of 610 reviews" "
Rating 6 - Okay. 51 out of 610 reviews" "
Rating 4 - Poor. 13 out of 610 reviews" "
Rating 2 - Terrible. 12 out of 610 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming. It was disappointing that our non smoking room wreaked of smoke. The bed was a hard flat mattress and we only got two small pillows. The AC was hit and miss. The size of the room was good and we appreciated having a tub in the bathroom.
Stayed 1 night in May 2024
Response from Royal Pines Hotel Urawa Accommodation on 20 May 2024
Thank you very much for using Royal Pines Hotel Urawa.We apologize for the inconvenience in the guest room, and we sincerely appreciate your compliments.We will once again thoroughly check the facilities in the guest rooms. If you notice any deficiencies during your stay, please contact our staff immediately.We will respond immediately.We will continue to work hard to create a hotel that will please our customers, and we look forward to seeing you again.

6/10 Okay

Aprile, South San Francisco

Travelled with family
Liked: Cleanliness, staff & service
The bed was very uncomfortable and the hotel was very dated. Looked like high end luxury 30 years ago.
Stayed 1 night in Mar 2024
Response from Royal Pines Hotel Urawa on 18 Mar 2024
Thank you very much for staying at Royal Pines Hotel Urawa. We are very sorry that we could not provide a satisfactory environment for your stay this time.We will discuss your valuable comments and address them as areas for improvement in the future. We hope that you will not be discouraged by this incident and will continue to patronize Royal Pines Hotel Urawa in the future,We hope that you will continue to patronize Royal Pines Hotel Urawa and we look forward to seeing you again in the future. Thank you very much for taking the time to write this message.

6/10 Okay

Ting Chie

Stayed 1 night in Feb 2024
Response from ロイヤルパインズホテル浦和 宿泊 on 21 Mar 2024
この度はロイヤルパインズホテル浦和ご利用いただき、誠にありがとうございます。又お忙しい中、口コミへのご投稿誠にありがとう御座います。これからもお客様から愛されるホテル作りに精進致しますので、又のご利用を心よりお待ち申し上げております。この度は数あるホテルの中から当館をお選び頂き誠にありがとう御座います。

10/10 Excellent

Maiko

Stayed 1 night in Dec 2023
Response from ロイヤルパインズホテル浦和 宿泊担当 on 11 Jan 2024
この度はロイヤルパインズホテル浦和にご宿泊いただきまして、誠にありがとうございました。今回のご宿泊はご満足いただけたようで、心より嬉しく思います。今後もお客様からのご愛顧賜りますよう精進致しますので、またのご利用を心よりお待ち申し上げております。

10/10 Excellent

Honglian

Stayed 2 nights in Oct 2023
Response from ロイヤルパインズホテル浦和 宿泊担当 喜納 on 17 Nov 2023
この度はロイヤルパインズホテル浦和にご宿泊いただきまして、誠にありがとうございました。これからもも心よりおくつろぎいただける空間を提供し、お客様に快適な時間をお過ごしいただけるよう精進して参ります。 お近くにお越しの際には是非ご利用下さい。お待ち申し上げております。この度はお忙しい中、ご投稿頂き有難うございました

10/10 Excellent

Honglian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet,friendly, cleanly Perfect breakfast, very near train station,a lot of good food near the hotel,very good!
Stayed 3 nights in Oct 2023
Response from ロイヤルパインズホテル浦和 宿泊担当 喜納 on 16 Nov 2023
Thank you very much for making a reservation at Royal Pines Hotel Urawa. We thank you again for taking time out of your busy schedule to write this message. We will continue to make every effort to create a hotel that will please our guests. Thank you .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious by Tokyo standards, although the mattress was quite hard. Enjoyed our stay tremendously.
Stayed 2 nights in Oct 2023
Response from ロイヤルパインズホテル浦和 宿泊担当 喜納 on 16 Nov 2023
Thank you very much for choosing Royal Pines Hotel Urawa.We would also like to thank you again for taking time out of your busy schedule to post your comments.Thank you also for your comments on our guest rooms. We appreciate your comments,We would like to use your comments as a reference for the future.We will continue to make every effort to create a hotel that will please our guests.Thank you very much for your kind attention.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice and Spacious!
The hotel was pretty outdated because you can see the carpets, bed riser, and doors to each rooms are dirty/stained. However, my room in general was clean and the space is way bigger than some hotels in the Tokyo city center (you are also paying about the same price). I enjoyed staying here during the time I tour around Saitama. Urawa Station is about 10-min walk away from the hotel so it’s very convenient. I will stay here again in the future if I will be in the area again.
Stayed 7 nights in Oct 2023
Response from ロイヤルパインズホテル浦和 宿泊担当 橋谷田 on 23 Oct 2023
この度はロイヤルパインズホテル浦和をご利用頂き、誠にありがとう御座います。又お忙しい中、口コミへのご投稿誠にありがとう御座います。今回のご宿泊は満足頂けたようで大変嬉しく思います。またお近くにお立ち寄りの際は是非、当館をご利用下さいませ。この度は、数あるホテルの中から当館をお選び頂き、誠にありがとう御座いました。

8/10 Good

Ayumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from ロイヤルパインズホテル浦和 総合予約 高田 on 9 Oct 2023
この度は、ロイヤルパインズホテル浦和にご宿泊いただき、誠にありがとうございました。ご滞在にご満足いただけ、スタッフ一同心より嬉しく思っております。館内にはレストランもございます為、よろしければぜひご利用くださいませ。この度は、ご多用の中口コミのご投稿をいただきありがとうございます。今後とも、ロイヤルパインズホテル浦和をよろしくお願い申し上げます。

10/10 Excellent

lars

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly, helpful and welcoming staff.
Stayed 1 night in Sep 2023
Response from ロイヤルパインズホテル浦和 宿泊担当 橋谷田 on 12 Sep 2023
この度はロイヤルパインズホテル浦和をご利用頂き、誠にありがとう御座います。お忙しい中、口コミへのご投稿重ねてお礼申し上げます。宿泊にて、少しでもおくつろぎのひと時をお過ごし頂けたのであれば幸いです。またお近くにお立ち寄りの際は、ご利用下さいませ。

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice view, sure will visit again!
Stayed 6 nights in May 2023
Response from ロイヤルパインズホテル浦和 宿泊担当 喜納 on 26 May 2023
この度はロイヤルパインズホテル浦和をご利用いただきまして、 誠にありがとうございます。ご宿泊頂いた上、 貴重なご意見まで頂き心より感謝しております。この度のご滞在、お客様に喜んで頂けたようで、大変嬉しく思います。今後もお客様のご愛顧賜りますよう、ロイヤルパインズホテル浦和スタッフ一同、精進して参りますので、お近くにお立ち寄りの際はぜひまたご利用くださいませ。この度は数あるホテルの中から当館をお選び頂き、誠にありがとうございました。

10/10 Excellent

Mitsuko

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so nice to customers
Stayed 1 night in Apr 2023
Response from ロイヤルパインズホテル浦和 宿泊担当 喜納 on 15 Apr 2023
この度はロイヤルパインズホテル浦和を ご予約いただき、誠にありがとうございます。お忙しい中、投稿いただきまして重ねて御礼申し上げます。 これからもお客様に喜んで頂けるホテル作りに精進して参りますので、どうぞよろしくお願い申し上げます。この度は誠にありがとうございました。

10/10 Excellent

Durul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from ロイヤルパインズホテル浦和 宿泊担当 中村 on 29 Mar 2023
この度はロイヤルパインズホテル浦和をご利用頂き誠にありがとうございます。ご宿泊頂いた上、貴重なご意見まで頂き心より感謝しております。この度のご滞在、お客様が快適にお過ごしいただけたご様子が伺え、大変嬉しく思います。今後もお客様のご愛顧賜りますよう、ロイヤルパインズホテル浦和スタッフ一同、精進して参りますので、お近くにお立ち寄りの際はぜひまたご利用くださいませ。

10/10 Excellent

Htet Wai

Stayed 2 nights in Mar 2023
Response from ロイヤルパインズホテル浦和 宿泊担当 中村 on 29 Mar 2023
この度はロイヤルパインズホテル浦和をご利用頂き誠にありがとうございます。ご宿泊頂いた上、貴重なご意見まで頂き心より感謝しております。この度のご滞在、お客様が快適にお過ごしいただけたご様子が伺え、大変嬉しく思います。今後もお客様のご愛顧賜りますよう、ロイヤルパインズホテル浦和スタッフ一同、精進して参りますので、お近くにお立ち寄りの際はぜひまたご利用くださいませ。

6/10 Okay

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Climate control in the room was not easy. It was too warm despite the cold, winter temperatures outside. We could not adjust the room temperature to be comfortable.
Response from Royal Pines Hotel Urawa Accommodation manager on 5 Jan 2023
Thank you very much for choosing our hotel from among the many hotels.We are truly grateful for your stay and your valuable feedback.We apologize for any inconvenience caused during your stay.Regarding the hardware aspect you pointed out, we cannot improve it immediately, but we will try to improve it by sharing opinions with our staff.All the staff at the Royal Pines Hotel Urawa will continue to work hard for your continued patronage, so please use it again when you stop by.

10/10 Excellent

Yuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in service, location and room cleanness. The bed was very comfortable.
Response from Accommodation Manager WEE on 1 Dec 2022
Thank you very much for having stayed at Royal Pines Hotel Urawa.Also, We really appreciate your valuable feedback.We are glad that you had a comfortable stay this time.Also, We are very happy to receive compliments about the service, location and guest rooms, of our hotel.All of our staff will continue to work hard every day to ensure your continued patronage. We look forward to serving you again.

10/10 Excellent

Elias

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from ロイヤルパインズホテル浦和 宿泊担当 中村 on 12 Nov 2022
数あるホテルの中から当館をお選び頂き誠にありがとうございます。ご宿泊頂いた上、貴重なご意見まで頂き心より感謝しております。この度のご滞在、お客様が快適にお過ごしいただけたご様子が伺え、大変嬉しく思います。お客様のまたのご利用をスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

HENGHUAT

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i booked the Japanese room, nothing which I expected to have for Japanese room.
Stayed 1 night in Aug 2022
Response from Royal Pines Hotel Urawa Accommodation Manager WEE on 10 Oct 2022
Thank you for staying at the Royal Pines Hotel Urawa this time.And we are truly grateful for your stay and your valuable feedback.We are sorry that the room we prepared did not meet your expectations.We will take your opinion seriously and use it as a reference for our hotel to be better.

10/10 Excellent

HENGHUAT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel and great staff. Bed was old and very firm.
Stayed 5 nights in Jul 2022
Response from Royal Pines Hotel Urawa Accommodation manager on 19 Jul 2022
Thank you for staying at the Royal Pines Hotel Urawa. I am very happy to hear that you had a comfortable time during your stay. I would also like to thank the hotel staff for their compliments. Regarding the hardware aspect you pointed out, we cannot improve it immediately, but we will try to improve it by sharing opinions with our staff. All the staff at the Royal Pines Hotel Urawa will continue to work hard for your continued patronage, so please use it again when you stop by.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great service. Bed was a bit firm.
Stayed 5 nights in Jul 2022
Response from Royal Pines Hotel Urawa Accommodation Division on 14 Jul 2022
Thank you very much for having stayed at Royal Pines Hotel Urawa. Also, We really appreciate your valuable feedback. We are glad that you had a comfortable stay this time. Also, We are very happy to receive compliments about the guest rooms of our hotel. But We are very sorry for making you feel uncomfortable about the guest room. We will take your words seriously and try to improve the points you pointed out. All of our staff will continue to work hard every day to ensure your continued patronage. We look forward to serving you again.

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed is uncomfortable and the room temperature was too hot. I tried to adjust but the climate control is outdated.
Stayed 1 night in Mar 2022
Response from ロイヤルパインズホテル浦和 中村 on 14 Mar 2022
Thank you for choosing Royal Pines Hotel Urawa. Also, We really appreciate your valuable feedback. We are very sorry for making you feel uncomfortable about the the guest rooms. We will take your words seriously and try to improve the points you pointed out. All of our staff will continue to work hard every day to ensure your continued patronage. We look forward to serving you again. Royal Pines Hotel Urawa Accommodation Division Nakamura

8/10 Good

Douglass

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 2 nights in Aug 2021
Response from ロイヤルパインズホテル浦和 水嶋 on 30 Aug 2021
この度はロイヤルパインズホテル浦和にご宿泊頂き誠にありがとうございます。 お客様が快適にお過ごし頂けた様子が伺え、スタッフ一同嬉しく感じております。 より多くのお客様にご満足頂ける場を目指し、精進を重ねて参りますので、お近くにお出かけの際には、是非またお立ち寄りくださいませ。 従業員一同、心よりお待ち申し上げております。 お忙しい中、貴重なご投稿誠にありがとうございました。

8/10 Good

Bahman

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from ロイヤルパインズホテル浦和 増田 on 10 Jun 2021
この度は、ロイヤルパインズホテル浦和にご宿泊頂き誠にありがとうございます。 また、お客様の貴重なご投稿重ねて御礼申し上げます。 お客様に高評価を頂けてスタッフ一同光栄に思います。 今後もより一層サービス向上に努めてまいります。

10/10 Excellent

GEOFFREY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
A great spot and well situated to see Urawa. Convenient to restaurants and shops. An older hotel I understand has had recent renovations .
Stayed 1 night in Nov 2019

8/10 Good

Yuki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not in the most notice-able location but close to the station (on foot: 6 or so minutes).
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, high water pressure in the shower, staff very helpful
Stayed 2 nights in Aug 2019
Response from Front Office Manager on 23 Sep 2019
Thank you for staying at the Royal Pines hotel  Urawa. We would like to thank you for your valuable comments. We look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal pines, great stay.
Stayed here on business, large comfortable and clean hotel. My room was enormous by comparative standards. Local are has plenty of restaurants and shopping, train station very easy 10min walk.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of Mt. Fuji one morning. Hot bath. free water only after you decline new sheets, which we are happy to skip even without the incentive
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent front desk Amazing breakfast and great restaurants Really convenient and central
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Urawa station, close to wide selection of restaurants.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near my home & best hotel staff (respect to customer).
Stayed 2 nights in Nov 2018

10/10 Excellent

Dully, Bkk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room, nice staff, good location and great facilities.
Stayed 1 night in Nov 2018

8/10 Good

RENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

BIGOT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Stayed 2 nights in Oct 2018

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want to see Mt. Fuji?
Staff at check in were very friendly, granting my request for an upper room with a nice view of Mt. Fuji. Room was comfortable. Buffet breakfast was extremely extensive, both Japanese and Western.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Mercy, Winnipeg, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So comfortable that my kids dont want to get up from the bed. . They provided almost everything in toiletries.
Stayed 4 nights in Jul 2018
Response from 宿泊部 マネージャー on 4 Aug 2018
We are waiting for another visit

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel
The hotel is located in a great area. It's close to the train station and great food markets. The includes breakfast was surprisingly amazing. The room was efficient. The bathroom was great! I would highly recommend staying here.
Stayed 1 night in Jul 2018
Response from 宿泊部 マネージャー on 4 Aug 2018
Thank you very much. Thank you in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Excellent
Nice room, and nice hospitality. Recommendable to anyone.
Stayed 1 night in Jan 2018
Response from Front Manager on 27 Feb 2018
Thank you very much for your comment. We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable, conveniently located.
Stayed 2 nights in Nov 2017

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japanese style room was amazing.
We stayed at the hotel for family matter. We chose Japanese style room as we had two young children. The room was spacious amenities were great. Room came with electric kettle, coffee, water and small fridge. Bathroom amenities were great too and shampoo and soap in the bathroom had good aroma. Only down side was shower wasn’t working and we found out after we were wet so we just used the tub. But if I are not bath tub type of person, this could been a huge problem. We requested bed making service so by the time we came back, futon was ready. The futon was comfortable and soft. We also had breakfast at the buffet & we loved the food there. Kids had so many options and they also had allergy list for each food which helped my kids as they have nuts allergy. We had such a pleasant stay and we would love to come back again.
Stayed 1 night in Nov 2017

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Absolutely amazing. Service, room, breakfast were all amazing. I didn't get a chance to check out all of the other facilities but I'm sure they're amazing as well.
Stayed 2 nights in Aug 2017
Greetings from Urawa Royal Pines Hotel! Thank you very much for staying with us. We hope you had a great time and comfortable stay here. We are looking forward to seeing you again! Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2017
Greetings from Urawa Royal Pines Hotel! Thank you very much for staying with us. We hope you had a great time and comfortable stay here. We are looking forward to seeing you again! Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
この度は、浦和ロイヤルパインズホテルにご宿泊頂きまして、誠にありがとうございました。 またのご利用の程をお待ち致しております。

10/10 Excellent

mt, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and large bathrooms
The service was fantastic. I arrived early and they let me enter the room early with a short wait. The person at the desk was really nice. Bathroom is spacious. A rarity in Japan. One thing I would have appreciated is beer in the vending machine. The location of hotel is conveniently close to urawa station. Highly recommend this hotel.
Response from Royal Pine on 5 Feb 2017
Greetings from Urawa Royal Pines Hotel! Thank you for your stay with us and taking time to write your comments posted on Expedia. We look forward to welcoming you back to URAWA and our hotel. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely town!
Lovely greeting, accommodating staff, nice room, free wifi, shower could've been slightly better but bathroom was fine.
Response from General Manager on 22 Jan 2017
Greetings from Urawa Royal Pines Hotel! Thank you very much for staying with us. It makes us happy to hear that you had a good time here. We are looking forward to seeing you at Urawa Royal Pines Hotel again! Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
A pleasant stay overall. Good location - just a few mins walk to JR station and department stores despite 40-min JR train ride from Tokyo. Room is spacious. Hotel condition is ok although not brand new. We had dinner at Shun Sai Akamantsu and got 50% off for dinner after 8. This was definitely value for money. Food quality was really good.

8/10 Good

Ying WahEdward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the neighbourhood