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"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"The Room stank of stale tobacco, when I checked in I was told numerous times that the rooms were strictly non smoking, it didn't help all the rooms look onto the smoking area of the hotel but the smell in the room was not just from outside. The Pillows were Paper thin and at 6:30am I was awoken by staff talking extremely loud outside the window. (The window had to stay open due to be it being a very warm night)"

"Rooms are clean have everything you need only down side the single duvets don’t fit the bed they’re way too small"

"Lovely place, amazing, very tasty food with huge portions "

"Bar and breakfast rooms were great..clean room..however we were given top floor room with four flights of stairs.. room too small for a double with very uneven floor.. Room was very hot window only opened six inches not much air coming in.fan provided was useless.. didn’t get much sleep as we were hot sticky and itratible..not going back.this was not in the heatwave.. the following weekend .."

"the breakfast wasn't the best to be honest. my smoked salmon beneath a lovely egg was not fresh and was browning at the edges."

"Budget quality at luxury prices. Walls are paper thin & hotel generally noisy. Rooms are tiny & very basic. Don’t expect to get much sleep!"

"As expected for an airport hotel."

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

"Upon arrival we were met with loud music what seemed like a soul weekender. There was forewarning regarding this and our room was not ready. We had a child of 8 with us so it was a bit unfair on him. The bathroom had no fascia on the shower temp control and there was mould on the ceiling. The tissue box had no tissues in during our two night stay. The mini fridge was not stocked upon arrival . When I asked if I could see the room before I was paid I was told they needed a managers consent which...

"Lovely old inn ,nice food ,bed was lovely.so were the staff ,only moan was the stairs were steep and hubby disabled so had a job getting up them ,will stay there again"

"Bank House is a nice well maintained hotel with quality teas and coffees in the rooms."

"M"

"Lovely team, rooms a little dated but that is reflected in the price, clean & comfortable."

"Staff very helpful and professional"

"Had to click on something to get to this part of the review. Never actually stayed at the hotel, but spoke to a lady called Catherine who was brilliant! We had to cancel due to family commitments, but good old Expedia wouldn’t refund as they said I was too late to do as, but I took out the cancellation cover with them which said I could cancel up to the 3/5, but they thought different. I will never use Expedia again. You need to speak to people not robots!!"

"Grim"

"Excellent stay as usual thanks Belinda"

"Staff, location, room, food all excellent. Old building with some creaky floor areas- as one would expect!!"