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"We chose Hotel Montegrino Lake View largely because of the Expedia photographs and reviews, which created an impression of a modern hotel with good facilities and beautiful views. Unfortunately, our experience was very different. To be fair, our room was clean and the lake view from the balcony was lovely. However, the hotel itself was very basic, dated and tired, with little décor or comfort. There was no shower gel or hand soap, and the bedding consisted of sheets and an old brown blanket...

"The staff was amazing. The breakfast was great. The location perfect"

"Great location and a welcoming atmosphere. Friendly staff. We enjoyed the balcony with sea view. It would have been nice to have a Nespresso or similar coffeemaker in the room and to have a new bottle of water every day not just on the first day"

"Ongelofelijk goede prijs-kwaliteit verhouding!"

"We had a beautiful room with a balcony overlooking the lake — what a treat for us! Our room was comfortable and freshened up daily. Breakfast, local transportation and dining options were terrific. Highly recommend- especially for the location! Tips - Use the funicular to/from the train station. Be careful in the shower — awkward size."

"Sort term stay only one night"

"Pictures do not do this place justice. The garden view is amazing with visibility of lake lugano and the distant mountains. Such a beautiful hotel. The staff are very accommodating and friendly. I loved the breakfast, it's simple but very tasty. I highly recommend this hotel"

"Just 2 pillows in a large bed (2 people), should have 4 pillows to sleep well; AC not functioning well and limited to 20 Celsius…not acceptable"

"Our stay was exceptional with a nice balcony and view. The breakfast and dinner was excellent and they even provided a complimentary smart vehicle to take into the city. Nice touch."

"Great staff and very helpful. Location is very good - only a short 5 min walk to town along a nice promenade"

"Hotel reception provides wrong information regarding the access to hotel , we travel by tourist bus and bus cannot access area as there is 3.5 metre bridge before we enter the hotel area and we need to use shuttle service from hotel approx 200-300 Metre away 2-3 times to transfer luggage and guests and also reception said they spent 2 hours with us as we have to pay 150 chf non receipt from local police and 150 chf from hotel for such a time spending with our group We stayed 6 rooms minimum...

"Wunderschöne Lage mit einer sensationellen Pizzeria. Die Pizza's sind Top! Gerne wieder."

"A historic hotel in a great location. Room was recently renovated"