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"Service is very nice ."

"Spotlessly clean, friendly staff, breakfast was excellent. Plenty of parking. I will definitely stay here again."

"The room was clean, the beds were great, the breakfast was really good. The elevators broke down not long after our check in. We were staying for 3 days. Staff informed us the maintenance person was on vacation and wouldn't be back for 5 days. One would think Holiday Inn Express would have some sort of back up plan. Most businesses would call a vendor or something in a situation like this rather than post a note on the elevator door for 5 days. Those stairs to the 4th floor got old real quick...

"Very friendly staff. Clean and comfortable space. Close to all activities along location. Great place to stay when in Nashville"

"I stayed at the same hotel chain near Legoland about a month ago and expected the Alcoa Airport location to offer a similar experience, but unfortunately, I was mistaken. The hotel has a very strong musty smell throughout the property. Everyone in my family experienced allergy symptoms after the first night. Housekeeping is not provided daily; instead, rooms are serviced every other day for guests staying five nights or more, which was disappointing. The air conditioning was also not working...

"Well maintained, good location and family friendly"

"Gave us connecting rooms without asking. Usually this is a hassle."

"The room was clean and comfortable"

"I liked the continental breakfast to get the day started. Parking was fine. Room smelled moldy and musty, like old rug and old furniture. Lighting was terrible, not bright enough to do my make up or read. Terrible light in the bathroom, hard to use shower with a 20 watt bulb, that’s what it looks like. Shower was dirty in the cubbies for your soap😊, etc Yuk! Shower had a hole behind the shower head in the wall. Creepy. It was fairly quiet, A/C was good. Bed was hard, better than too soft but my...

"We arrivex really late. It was storming and there were some roof leaks in the lobby with wet towels on the floor. The room was comfortable though. The breakfast was also okay."

"Horrible! Don’t go! Stay, away. I’ve never rated a place this low but I’m telling you it is garbage from the location to the idiots running it! Absolutely the worst place I didn’t stay! Walked away!"

"Liked the large lobby. There was plenty of parking. Disliked the carpet in the rooms"

"Clean room was great, breakfast was great"

"Property and room were very clean, staff was very pleasant, breakfast was sufficient with waffles, hard boiled eggs, biscuits and gravy and more. We are a repeat customer and will return."

"Very clean"

"This was an affordable easy stop off the highway. Not the cleanest feeling but that’s probably just because it’s outdated. Every staff member was great. The woman refilling the breakfast stations checked in with everyone and had everything fresh and clean quickly so no one was left without a table even though it was busy. She was wonderful. So for a quick stop over, this hotel is just fine."

"The staff were very kind, would definitely stay there again!"

"Having arrived at the hotel, we were excited as this was a very anticipated part of our vacation visiting the Smoky Mountains. Upon entering, we were subjected to a large number of people attending a Bible retreat. The entire hotel was taken over by a hundred teens that were extremely loud and very disruptive. We had to contact the front desk several times to have security to assist - it was after 11 o’clock each night that they were running around the hallways. Also, we were not aware of one...

"Excellent location and very clean."

"The hotel was well kept."