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"Negative attitude towards disability and poor access"

"Staff were great. Good location."

"Great location for airport access. Excellent service on check in. Cleaning staff great, helpful and considerate. Restaurant average. Expensive. Service somewhat lacking in attention."

"The hotel's access is a bit mysterious. When we reached to the correct place to check-in, we were introduced to the staff at that moment who made us feel that we are a burden on them. We arrived earlier than our check-in time and we were okay with waiting for the start of check-in time. However, we were also curious if we could do early check-in, and when we asked for availability, the staff working at that moment first showed horrific emotions as if we asked for something impossible, and then they started mumbling in their own native language. Whenever we were trying to have a conversation with them, they always cut us off and spoke too fast as if they have no time and they have to catch a train. After some time when they found a room for us to check-in early, they acted as they are doing a favour on us. All in all it was a very bad experience and it ruined our excitement to explore Manchester."

"I was there for two nights for a conference. The restaurant, the bar and breakfasts were all very smoothly and expertly presented, managed and stocked. The room very comfortable and clean. Great shower and amazing bed! Needed nothing "

"Rooms where clean and spacious, staff where incredibly helpful and kind "

"Terrific stay "

"I loved my stay at the Norton Grange from start to finish. Every member of staff was so friendly and welcoming and nothing was too much trouble for them. My Privilege Room was lovely, spotlessly clean and with pristine bed linen and towels. I loved the little touches like the Nespresso machine, stocked minibar fridge and a really nice selection of teas and coffee with biscuits! There was also a gorgeous bathrobe and slippers. The bathroom was beautiful, again spotlessly clean and with thoughtful high-quality amenities and toiletries along with lovely huge bath towels. I ate dinner in the restaurant and my meal was delicious, freshly cooked and served very quickly, again by absolutely delightful staff. Breakfast was absolutely stunning with the most amazing selection of delicious food including the best locally produced sausages I have ever tasted. After breakfast I used the spa. It was wonderful. I used the thermal pools and the aroma steam room and I loved them. The pools were amazing, especially the one that is open to the outside where you can look out over the grass and trees and watch the squirrels playing. Everything was just lovely and the cherry on the cake was seeing a beautiful deer in the meadow next to the hotel as I went out to my car to set off home. Absolutely wonderful and I can’t wait to visit again in a few weeks. Thank you to everyone who made it such a lovely experience."