"We arrived on Friday, May 1st, to check in with a reservation for a king-size bed. Upon arrival, the front desk employee (a female staff member whose name I did not catch) informed us that no king-size bedrooms were available, while making no apparent effort to explore alternative options. Fortunately, another front desk employee, Michael, overheard the conversation and suggested checking for an accessible room so we could still have a king-size bed. Thanks to Michael’s initiative, we were able...
"We arrived on Friday, May 1st, to check in with a reservation for a king-size bed. Upon arrival, the front desk employee (a female staff member whose name I did not catch) informed us that no king-size bedrooms were available, while making no apparent effort to explore alternative options. Fortunately, another front desk employee, Michael, overheard the conversation and suggested checking for an accessible room so we could still have a king-size bed. Thanks to Michael’s initiative, we were able...
Ruben