Search Hotels Near Riverchase Galleria, Birmingham

"The floors in the bathroom and room were not clean. It looked like it was mopped with a dirty mop, or dirty water. Entry A, needs to be cleaned and could use a power washing. "

"At check in we were asked if 1st floor was okay. We declined due to the parking lot abutting the patio with direct access to sliding door to room. Opted for 2nd floor which may of been a mistake because of the location of the room which was a long journey for 2 seniors!! Upon arrival we noticed that there was no microwave. We are on restricted diets and bring our food from home to reheat. Called the front desk and said we didn't have a microwave in the room. He replied that you only get a microwave if you book a Suite. I "tried to explain that on the web site they were "Family Friendly" and mentioned microwaves as an amenity...? I let it pass because I did pack some items that that didnt need reheating. Went to our balcony and there were no chairs! Unfortunately called front desk to ask for 2 chairs. He said they are eliminating chairs on patios/balconies because they are commiting to a true non smoking hotel. Too many people are smoking on balconies/patios. He said..."They smoke everything from cigarettes to marijuana, and anything else in a pipe!! And added it stinks! Instantly I was glad I wasn't on 1st floor due to access. My husband and I drove the parking lot and there were MANY patios/balconies with chairs! I am still trying to figure out why he would think that a chair would make a difference. If your gonna smoke your gonna do it sitting or standin??"

"Ms. Carol was the absolute sweetest person! She made our stay so meaningful! She is so caring and attentive ! She needs a big raise !! Every one was really nice, the rooms were nice and smelled so good ! The jacuzzi tub was WONDERFUL! 10/10! I definitely recommend ! "

"I had a wonderful stay at the Residence Inn by Marriott Birmingham/Hoover. The hotel was clean, comfortable, and welcoming, and the staff provided excellent customer service throughout my visit. I appreciated the spacious accommodations and convenient location. It was a relaxing and enjoyable experience, and I would gladly stay here again when visiting the area. Highly recommend for both business and leisure travelers!"

"the manager was so kind and professional. The TV didn't have local channels, fox 6 and 13. I was happy to hear upgrades/remodeling of the facility is in progress. The location was awesome for shopping and restaurants. The breakfast could use some additional options. Overall, I had a good stay, and will stay at the location in future visits"

"Rooms are very clean and staff is extremely friendly and helpful."

"Your staff was top notch especially Pool and breakfast staff. David the bartender was very friendly despite being very busy"

"Didn’t visit bar or breakfast "

"Property was fine. Nice feature: "goody" bag!"