"Disappointed by management. Our room electrics blew: a spark came out the light switch. The very helpful electricians haloed us and we moved rooms but NO comment from reception managers re this huge inconvenience whilst we were in bed. Disappointing. I emailed direct on email used to commmnicate over special assistance so it is being ignored"
"Had a wonderful stay at The Cumberland Hotel. The staff were very friendly, welcoming, and always ready to help. The breakfast was excellent with plenty of fresh and tasty options every morning. The hotel was also very clean, and the rooms were well maintained. Great location and overall a very comfortable experience. Would definitely stay again!"