"Check-in was quick and easy, which set a great tone for our one-night stay. We were given a room on a quiet floor and had a completely uninterrupted night. Unlike many London hotels where you run into maintenance issues, everything in the room worked exactly as it should. It was a smooth, trouble-free experience overall."
"Super dark (no windows) and super quiet, so we got a great nights sleep. No furniture in the room… would have been be nice to have a bench or a suitcase rack. No hairdryer. Super expensive to have them hold your luggage. We used a Bounce luggage storage location nearby."
"The bedding had a small stain on but nothing to really worry about.
I would like to inform the staff that the pull cord to summon assistance should NOT be tied up. It should reach the floor to enable anyone needing it to reach it."
"The Staff was very helpful. The location was perfect. There is a walkway from terminal 4 directly to the hotel. Even at night, it was lit up and felt very safe. There was a restaurant in the lobby, as well as a coffee shop. They also store bags which is very helpful. The rooms were a decent size and the beds were comfy. It was a great hotel for a 1 night stay in London before we flew out."