Our rooms were right off the I-80 freeway. The a/c poise somewhat dampen the traffic noise but it was extremely difficult to sleep. Both rooms were not only not cleaned, but even the trash cans were not even emptied. I mentioned this occurrence while checking out but the manager in turn was not even concerned or too busy to address my grievances. Will not stay there again.
Thanks for staying with us. We appreciate your feedback!
4/10 แย่
Sarah, Carson City
19 พ.ค. 2024
My room had wallpaper peeling from the walls, a pregnancy test left in bathroom and trash on mini fridge, windows had black tape peeling and hanging off them and only scalding melt your flesh off water and no cold water working at all. Had to move rooms at 2 am which was a total pain since the new room was in a different tower and there was no bellhop service at that time so I had to fetch a luggage cart myself which I had to give my ID for and then after moving my things without any help bring back the luggage cart to get my ID back. The new room was clean and nicer than the first however it sounded like howling wind and the phone had all the buttons missing.
Thanks for staying with us. We appreciate your feedback!
4/10 แย่
Erick
17 พ.ค. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Pros: Plenty of free parking. Nice gym. Great water pressure in showers.
Cons: 46 dollar resort fee is more expensive than Las Vegas. Pool water was extremely dirty. Right next to major highway and windows were ineffective, so very noisy.
Erick
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Stacy วันที่ 17 พ.ค. 2024
Thank you Erick for the feedback. We are pleased to hear that you enjoyed the free parking, gym and water pressure in your room. We do appreciate your comments about the resort fee and that the pool water was unacceptable. We will have this looked into immediately.
This property is convenient to my work, large comfortable rooms with. Big bathroom, bathtubs and a Keurig and refrigerator. All amenities I appreciate. The down side is limited finding options at the hotel. I book resort tower so I am in the non smoking non casino side with easy entrance to
the hotel tower. It's an older hotel but not trashed or run down. If you like brand new and modern this is not for you. Clean, comfy, spacious.
Had a wonderful time here at the resort My GIrlFriend and I both loved it. The room was perfect with an amazing view id recommend this place and am definetly coming back here on my next vacation!!!
Loved everything about this place except lack of microwave to warm up your leftovers. I requested one & they said they didn’t have any & didn’t offer that. I asked if they had one in the lobby for use & they did not. It was very inconvenience considering other hotels have microwaves.
The property is run down. I went to my room to find a homeless man running through my floor with security chasing him. The parking was bad and far. Dinning was limited and overall the property is poorly kept.
Housekeeping poor, requested 7am, again at 4pm, at least clean towels and empty trash, no respose went to front desk at 5:30, and asked for clean towels, still no response at6:50. We canceled dinner reservations. We spent day at soccer turnament and Virginia city. Really needed shower. Also utilized pool prior evening.
We had an excellent stay at the Nugget Hotel in Sparks! The staff provided impeccable service, spacious and clean rooms, and fantastic amenities. They were also incredibly friendly and accommodating, making us feel right at home.
Caroline
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Stacy วันที่ 11 พ.ค. 2024
Thank you Caroline for staying and for the feedback. We appreciate the positive comments and hope to welcome you back in the future.
8/10 ดี
Herbert
เดินทางกับครอบครัว
10 พ.ค. 2024
Hot and cold faucets only ran hot water. Same for bathtub. Changed to a different room. Toilet tank ran continuously after first flush. Maintenance came quickly and repaired inner part of toilet tank.
Rest of room was fine!
Herbert
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Stacy วันที่ 10 พ.ค. 2024
Thank you Herbert for the feedback about your stay. I am very sorry to hear that there was a hot water challenge while you were here. Very happy to hear that the toilet repair was quick and had a positive outcome. We hope to welcome you back in the future.
Thanks for staying with us. We appreciate your feedback!
6/10 พอใช้
Mike
เดินทางกับคู่รัก
8 พ.ค. 2024
ชื่นชอบ: พนักงานและบริการ
Heerlijke bedden en fijne schone douche. Mooi uitzicht op de bergen. Gedateerd en niet schoon gehouden. Gaat bij ons om het slapen en het douchen.
Mike
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก Stacy วันที่ 9 พ.ค. 2024
Thank you Mike for the feedback about your recent stay. Glad to hear the beds were nice and the shower was clean. We will share your comments about the overall cleanliness with our Housekeeping department. Looking forward to welcoming you back in the future.
Everything was good at the resort but wish more business were open around this area.
Octavio
เข้าพัก 3 คืน, พฤษภาคม 2024
การตอบกลับจาก Stacy วันที่ 8 พ.ค. 2024
Thank you Octavio for your feedback. It appears you had a pleasant stay. We certainly hope that should your travels bring you back to the area that you will stay with us again.
I don't have to walk through the casino. Given a room upgrade. The room was lovely.
Donna
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Stacy วันที่ 9 พ.ค. 2024
Thank you Donna for staying with us and for the feedback. We are pleased to hear that you were satisfied with your room. Looking forward to welcoming you back in the future.
Everything was great except,
the pillows are no good. Very uncomfortable!!!
Ted
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก Stacy วันที่ 8 พ.ค. 2024
Thank you Ted for the feedback about your stay. We appreciate your comments and have passed this along to our Housekeeping department. We look forward to welcoming you back in the future.
We are sorry to hear that you were not satisfied with your stay. We welcome feedback should you choose to share with us. It is our ongoing goal for each of our guests to have a memorable stay and we apologize that you did not.