The hotel was clean and the restaurant was great. It was very difficult to control the temperature in the room. The walls were not sound proof. In the room next to mine, I could hear what people were watching on tv, their conversation on the telephone and their conversation between them.
Lyne
เข้าพัก 3 คืน, มีนาคม 2020
การตอบกลับจาก Lindsay วันที่ 13 มี.ค. 2020
Thank you for leaving a review. We apoligize that you did not have a quite stay with us while you were here. We hope that you will decide to stay with us again and we can try and give you a room that would possibly be more quiet.
2/10 แย่มาก
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เดินทางเพื่อธุรกิจ
12 มี.ค. 2020
ไม่ชื่นชอบ: พนักงานและบริการ
Check in staff was incredibly rude and snotty. Check out staff was friendly and surprised that they were so difficult at check in.
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เข้าพัก 1 คืน, มีนาคม 2020
การตอบกลับจาก :Lindsay วันที่ 12 มี.ค. 2020
Thank your for your review.
8/10 ดี
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เดินทางเพื่อธุรกิจ
7 มี.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
great bed. very nice restaurant. pleasant staff. lots of parking
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เข้าพัก 2 คืน, มีนาคม 2020
การตอบกลับจาก Lindsay วันที่ 7 มี.ค. 2020
Thank you for the review! Great to hear that you enjoyed your stay with us.
Rooms are clean and the service is good. However, the hotel could use a face-lift. We've been staying there since for years, and nothing has been upgraded. Also, the area outside is very dirty, with cigarette butts and litter. The entryway to the hotel should be cleaner.
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เข้าพัก 2 คืน, มีนาคม 2020
การตอบกลับจาก Lindsay วันที่ 6 มี.ค. 2020
Thank you for your business over the past years.. we appreciate that you took the time to give us a review. We will definitely look into these issues you commented on.
Love this hotel! We did miss having a recycle bin in the room. Was super clean and quiet. This is where we always stay when coming to Red Deer.
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เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Lindsay วันที่ 6 มี.ค. 2020
Thanks for taking the time to review our hotel. We love to hear that you are enjoying your time with us when you come to Red Deer and we appreciate you business over the years.
6/10 พอใช้
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เดินทางเพื่อธุรกิจ
18 ก.พ. 2020
the rooms are not soundproof at all i could hear anyone walking in the hallways be it on my floor or the one above
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เข้าพัก 2 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Lindsay วันที่ 6 มี.ค. 2020
Thanks for taking the time to review our hotel. It is unfortunate that you were able to hear everything outside your room. Hopefully we could remedy this should you decide to stay with us again by giving you a room selection that would be a bit more secluded if available.
The place is nice and the rooms r nice as well ..I dont like there is no vendor's for munchies.
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เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Lindsay วันที่ 6 มี.ค. 2020
Thank you for your review. We do have a gift shop in the Lobby of the hotel and if it is closed we do have munchies available at the Front Desk. We apoligize that you were not made aware of this, but thought we would let you know the next time you are at our property:)
Good value for what we paid ($98/n) with advance booking. Bathroom rather basic (antique shower plumbing) and mattress and pillows too soft for my taste. Excellent lunch in the dining room, and an enjoyable - if limited - swim in the small pool on a sunny day!
James
เข้าพัก 3 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Lindsay วันที่ 6 มี.ค. 2020
Thank you for your review. We appreciate the comments you made about the guestrooms and we will look into ways to improve the areas that might need some attention.
Beautiful hotel, but the room definitely showed its age and the room smelled like sawdust.
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เข้าพัก 1 คืน, ธันวาคม 2019
การตอบกลับจาก Lindsay วันที่ 31 ธ.ค. 2019
Thanks for the review. We apologize that you had issues with our guestrooms and please be assured that these issues will be brought up with management.
4/10 แย่
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เดินทางกับคู่รัก
28 ธ.ค. 2019
ชื่นชอบ: พนักงานและบริการ
Room was dirty and under construction moved us to another room very loud did not sleep a wink
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เข้าพัก 1 คืน, ธันวาคม 2019
การตอบกลับจาก Lindsay วันที่ 31 ธ.ค. 2019
We apologize that you had a bad experience during your time with us. Please give us a call directly as we would love the opportunity to make this right for you.
For the price we paid it was a real bargain. Large well appointed room,
great restaurant with reasonable prices and very near to Red Deer College. We would definitely stay here again on our next visit to Red Deer.
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เข้าพัก 1 คืน, ธันวาคม 2019
การตอบกลับจาก Lindsay วันที่ 31 ธ.ค. 2019
Thank you for the review. We really appreciate you taking the time to review our hotel. It is so wonderful to hear that you enjoyed your time with us and can't wait to see you again next time you are in Red Deer.
Evening front desk staff were great. Bad review due to finding the room had not been cleaned/checked properly - found an empty cigarette pack in the room with hard drugs inside. If a kid had found this it could have been fatal...
When reported in the morning to front desk, there was a half-hearted apology.
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เข้าพัก 1 คืน, ธันวาคม 2019
การตอบกลับจาก Lindsay วันที่ 31 ธ.ค. 2019
Thank you for your review and bringing this issue to our attention. We apologize that you had to deal with this issue and I can assure you we take these issues very seriously. Please feel free to contact the hotel and speak with me directly as I would like to look into this issue more. Thanks again for your time.
I stayed only one short night here so I can't say much, however my room was quite clean and comfortable and in excellent condition, if not quite new. The lobby was cozy/small with only one desk staffer on site, but check in and check out was efficient and trouble-free. The public areas seemed cosy and very well maintained. Would be happy to stay here again.
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เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก Lindsay วันที่ 26 พ.ย. 2019
Thank you so much for your review. Its so great to hear that you enjoyed your time here with us. We love for our guests to feel like we are their home away from home while at our hotel. We hope to see you again the next time you are in Red Deer.
It was a great stay! The hotel is very clean and the staff was very friendly.
Kiersten
เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก Lindsay วันที่ 26 พ.ย. 2019
Thank you for your review and the kind words that you have said about our staff and the hotel. We love to hear feedback from our guests. Hope to see you again soon.
The rooms were very nice. I love that there are two areas for getting ready in the morning. The beds were very comfy.
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เข้าพัก 2 คืน, ตุลาคม 2019
การตอบกลับจาก Lindsay วันที่ 3 พ.ย. 2019
Thank you for much for your review. We are so pleased that you enjoyed your stay with us and we hope that you will choose to stay with us again the next time you are in Red Deer
The staff are more than willing to help me, move or take anything anywhere, as I was on a pair of crutches and very limited on what I could carry and what I can do. There is always a staff member there with a big smile offering to help at all times. I’d recommend this hotel to anybody very friendly very cooperative very accommodating
Rbayak
เข้าพัก 2 คืน, ตุลาคม 2019
การตอบกลับจาก Lindsay วันที่ 3 พ.ย. 2019
Thank you so much for your review. We appreciate your kind word and your recommendation to others. So great to hear that you had a great time here during your stay. Be assured that I will share your review with our staff.
I have stayed ere for years. Hotel is convenient and reliable.
however I have never had worse service in the lounge than on this trip. General attitude was noticeably poor and the resulting service was the same.
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เข้าพัก 1 คืน, ตุลาคม 2019
การตอบกลับจาก Lindsay วันที่ 3 พ.ย. 2019
Thank you for taking the time to review our hotel. We appreciate the feedback and I can assure you that your comments will be passed on so that we can remedy the issues you had during your time in the lounge. Please feel free to contact the Hotel directly to speak with our General Manager if you would like.
Beds are cofy.good size swimming pool. No water slide. Nicer for couples. Has small hot tub. Restaurant has nice buffets. There's a lounge good steak sandwich special. Older hotel but elegant lobby with beautiful chandelier. Staff is friendly. I have stayed here many times and will continue to do so. Their rates are also very reasonable
Terry
เข้าพัก 1 คืน, ตุลาคม 2019
การตอบกลับจาก Lindsay วันที่ 3 พ.ย. 2019
Thank you so much for your review. We appreciate the fact that we have become your hotel to stay in while in Red Deer. Please be assured that we will share your review with our amazing staff and can't wait to see you again the next time you are in Red Deer.