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"Great hospitality but pretty small room & nothing around the hotel just theme park"

"Good"

"Good n convenience Can stay .. surrounded by entries"

"It’s a great experience. The staff is very friendly. The hotel is new and comfortable. There is near LRT station, has a mall below and provides a shuttle bus service to IOI mall."

"Staff are welcoming and accommodating. Facilities are lovely."

"The ball room was good, but the guest room was not so comfortable one, because there were only a few amenities, no slippers in the room, and the carpet was not cleaned well. Meals, including served during wedding party were satisfactory."

"We were given an upgrade to the club wing which meant we got a very spacious room with a seating lounge area. The Italian restaurant offered very good service and some lovely food. The breakfast buffet in the Charcoal hotel was okay but not impressive. We experienced a facial in the spa which was well done and very relaxing. The hotel has some beautiful grounds but the children's play area was very run down. One pool was dry. The other was poorly maintained but was well laid out originally. The...

"Clerk could not find booking. Continued to dispute even after repeatedly show booking number and paid invoice. Argued that it must be for another branch. 15 mins later i got a key !! Not what you need at 11pm. Upon checkout counter not open. Even though sign on door and advertise 24 Hours. Did not get my key deposit back as I had to leave to get catch a flight. RM20 lost. "

"the room is very very basic, where there is no hair dryer at the room, but u need to request from the reception. no shower cup provided. if you just only need to a simple stay, then i really recommend this hotel. this hotel give me such like own house. comfortable environment. the sound insulation is too bad."

"Staff is patient and attentive to query"