Dear Nick, Thank you for reviewing your recent visit; we value your comments. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Moreover, we are a non-smoking hotel, but on rare occasions, we have violators of this rule. We appreciate you bringing your concern to our attention so we can address it immediately. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and sharing a review of your stay. We appreciate your past stay with us and understand that travel choices vary. We value your feedback and hope you'll consider returning to experience any improvements we make. Your satisfaction is important to us, and we'd love the opportunity to serve you again. Safe travels!Sincerely,Hotel Management

Dear Elizabeth, We're delighted you enjoyed your stay with us and found our accommodations clean and comfortable. Our team takes pride in providing excellent service to our guests. Thank you for choosing us, and we hope to welcome you back for another pleasant stay in the future!Sincerely,Hotel Management

Dear Charles, Thank you for staying with us. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will immediately address this issue with our team to ensure necessary changes are made to solve these problems. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Safe travels!Sincerely,Hotel Management

Dear Yender, Thank you for choosing Extended Stay America. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.SincerelyHotel Management

Dear Guest, Please accept our apologies for anything other than a completely satisfying stay. We work hard to provide the best and cleanest suite for all our guests, which involves deep cleaning our rooms after our 4-legged guests' stay so the suites will be allergen-free and fresh smelling for our guests. However, our team must have overlooked this, and we will revisit our deep cleaning program to see where we can improve so future guests are not similarly impacted. Moreover, we are sorry that our team was not as responsive as they should have been in addressing your concerns. We assure you that what you experienced is unacceptable by our standards, and we hope you will give us another chance to restore your faith in us.Sincerely,Hotel Management

Dear Jennifer, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Steven, Thank you for staying with us and sharing your review. We are sorry that your experience did not meet our high standards of providing clean, comfortable, and well-maintained suites. We have taken note of your feedback and will use it to improve our services. We hope you will give us another chance to provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Robert, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to cleanliness very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you once more for your feedback, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Patricia, Thank you for reviewing your time with us. Providing a spotless accommodation is always our priority, and our housekeeping team works hard to achieve this. However, we are sorry this was overlooked during your visit to our hotel. We have passed your remarks to the staff to correct them as soon as possible. We hope this unfortunate situation will not prevent you from staying with us in the future and that you will give us another opportunity to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Jian, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location to be convenient. However, we're sorry to hear that cleanliness and air conditioning issues marred your experience. We take these matters seriously and would appreciate the opportunity to investigate and address them immediately. Please don't hesitate to reach out to us so that we can better understand the specific issues you encountered and work to make improvements. We hope to welcome you back and provide a better experience.Sincerely, Hotel Management

Dear Douglas, Please accept our sincere apologies for not meeting the high standards you have come to expect from us. Although our pest control provider services our property on a routine basis, we will inspect the room you occupied for any lacking aspects and prevent future occurrences. Further, we aim to provide clean and well-maintained accommodation for our guests; therefore, we will address this with our team to ensure such matters do not affect future guests. We hope you will consider giving us a chance to host you again and give you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Luis, We were sorry to read about your visit and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. However, we are genuinely sorry for failing in your case and regret tarnishing your experience with us. Thank you for bringing this to our attention; remedial steps within our associates are underway to ensure this does not happen again. Further, please feel free to reach out to us directly at the hotel so we can review your charges. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Chante', Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your feedback is important to us and will be addressed to ensure future guests have no such issues. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Jennifer, Thank you for reviewing your recent stay with us. Although we were pleased to read that you enjoyed your overall visit, we were sorry we did not meet your expectations. We will share your feedback with our concerned team to address this immediately. It was a pleasure hosting your visit, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Ryan, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room and the location. We want your stay with us to feel at home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management

Dear Brenda, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management

Dear Patrick, thank you for taking the time to comment on your stay. We regret that your stay was less than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

Dear Sami, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Nathanial, I am sorry you had such a hard time arriving to our property. We were very overbooked that night. I am pleased our staff was able to get you in. We are working hard to get better when special events occur.

Thank you for your feedback. It is very important.

Brain, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.  We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems.  We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.   Sincerely, Hotel Management

Thank you for your feedback.

Thank you for your feedback. Compliments are cool!

Thank you so much for noticing. HP

Ashley, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

Thank you Mr. David.

Thank you for choosing to stay with us. Please accept our apologies for the cleanliness issues you encountered and also for your disappointment with no tv remote in your room. We have shared your concerns with our housekeeping team to reiterate the importance of our daily checklist so that this does not happen again. We hope to have another opportunity to make your next stay an enjoyable one. Sincerely, Hotel Management

Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!  Sincerely, Hotel Management

James, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

Warren, thank you for taking the time to evaluate our hotel. We apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management

Raphel, thank you for taking the time to review your stay with us. We are glad you had a pleasant stay overall. However, we regret not meeting some of your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management