When I arrive, there was nothing really around this hotel. Also felt unsafe as I had a corner room and the entire night the emergency or exit door was wide open to where anybody could come into the halls without being a guest. Also very limited transportation. It took me about an hour and a half to get a taxi to agree to come pick me up.
1. They don't have a check in time posted until you've paid for the hotel.
2. I agree I booked the hotel at night but normally there's always someone in reception to answer phone or messages. I found out check in time was going to be at 5 pm and I was going to get there at 9am latest since I was traveling at night. I messaged the hotel did not get a response.
3. I called them in the morning at 7am to see if I can check in early at the same time I find out I have an extra room reservation that I sure didn't make (my expidia app did glitch during the payment and shut off maybe that can be a reason who knows) the person answered the phone and said call back when manager is back.
4. By the time managers comes you can't too late to cancel the reservation. (I bet the rooms were not even ready by then) but still they can't cancel it
5. I asked for any other options? Nothing. A good hospitality would be to at least partial refund or maybe an extra stay on one room and cancel the other they didn't even try.
it's convenient for them to say wait for manager to make any adjustment and when the managers there it's tool late to make any adjustment. I guess that's just a money grab play book they play and call it a policy
지방 결혼식 방문때문에 급하게 잡은 방이었는데
청결상태/시설/어메니티/스낵바까지 전반적으로
만족으러웠습니다. 아기까지 셋이하는 여행이라
좀 걱정했는데 전반적인 분위기가 러브텔 느낌이
아닌 모던한 느낌이라 좋았어요.
스위트룸 기준 TV도 두대 공기청정기 스타일러까지
매우만족 재방문의사 있습니다~
Nice soundproof room with a comfortable bed and large shower. There is a laptop in the room for your use as well as a flat iron, I thought that was nice.
I would definitely stay again.
급작스럽게 계획된 가족여행으로 예약을 하기가 쉽지 않았는데, 큰 방에서 휴식을 취하기 위해서 예약한 곳으로 깨끗하고 좋았어요. 스파처럼 따뜻한 물에 몸도 담그고, 넷플릭스도 볼수 있어서 좋았구요. 일반모텔같지 않고, 아이들을 데리고 가서도 크게 민망한 상황 발생되지 않아서 더 좋았어요. 아이들도 깨끗하고 좋았다고 했습니다. 평택에 맛집도 많아서 짧지만 즐거운 여행이었습니다.