Dear Jacqueline,Thank you for sharing your thoughts with regards to your opinion about the hotel.We are very grateful for your loyalty, however, we are surprised to see that the ratings do not match the kind remarks.We will be very pleased to welcome you again.Best Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Maybaleen,Thank you very much for sharing this information with us, it is really helpful when implementing the adequate measures.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. Please accept our apologies for any discomfort.As we strongly believe that our guests come first, it is truly saddening to learn we were not able to provide the best experience.Nevertheless, we will take note of your observations for future arrangements.Best Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear BARBARA,Thank you very much for staying at Riu and for sharing your feedback with us.We are truly saddened to find that you weren't fully satisfied with your recent experience and we apologize for not being able to meet your expectations regarding the room cleaning. Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Mimoza,We look forward to your next visit. We are delighted to hear how you felt during your stay, it was a real pleasure to give you a truly luxurious experience.Thank you very much for sharing your feedback with other guests.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Travis Henry,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Reginald lynn,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Shannon,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Arendt,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Melissa,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.We thank you, Melissa.Wishing to host you again very soon!Kindest wishes,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Aissa,We always recommend leaving your full name in the comments, so that we can properly follow up on what you share and assist you when necessary.We appreciate you taking the time to share your impressions of your recent stay with us. However, we would like to stress that Riu's priority is the safety and well-being of our guests.Our hotel has a capacity for more than 1,500 guests. Our work in the hotel industry since 1953 demonstrates our dedication to the people who stay with us.We are very surprised by your negative impression, however, as it is an event that you claim to have seen and not an event directly related to you, we are compelled to reaffirm our total dedication to our guests, safeguarding the privacy of the people who may have been directly involved in what happened.Our team always responds according with the procedure by which they have been instructed. We are very sorry you left thinking otherwise.Your kind ratings make us want to continue to improve.Best Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Erica,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with some aspects of your experience.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. Let us point out that we greatly care about our guests' well-being, the WHO (World Health Organisation) has officially declared that red meat is cancerogenic. Moreover, the excessive consumption of meat contributes to the acceleration of climate change with all the negative consequences that this entails.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear NELLY,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Gabriela,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We are happy to hear that you had a lovely time at our hotel! We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Alicia,Thank you for taking the time to leave us a review.We are sorry for the mentioned disappointment. We have shared feedback with the responsible department for an appropriate follow up as we hope to see you again in one of our worldwide hotels in the future!Best of wishes,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Taylor Rae,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We strive to make every effort to exceed all of our guests’ expectations and ensure your stay is pleasant. All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Natasha,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Melvin,We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope that you will come back to enjoy your stay with us very soon.We look forward to welcoming you!Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Katrina,It is rewarding to read you appreciated the efforts of our beautiful staff.Thank you very much for choosing us!We are very pleased to learn you liked it and we would like you to visit us again soon.Loving Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Nicole,Thank you very much for choosing us.It is wonderful when we read the feedback of our beautiful guests and learn they liked their stay.Looking forward to hosting you again soon.Loving Regards, Nicole!Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Valerie,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Palace Punta CanaOnline Reputation Manager

Apreciado ALBERTO,Agradecemos sus palabras de corazón.Obtener de su parte una valoración como la que nos brinda, nos anima a seguir en nuestro camino y, con ganas de que vuelva a cualquiera de nuestras instalaciones, para ofrecerle una maravillosa experiencia entre nosotros.Seguimos cada día intentando superarnos a nosotros mismos y con los brazos abiertos para recibirle nuevamente.Le esperamos siempreCordialmente, Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Tatyana,Thank you very much for choosing us!It is wonderful when we read the feedback of our beautiful guests and learn they liked their stay.It would be great to welcome you again soon.Loving Regards, Tatyana,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Nick Anthony,Thank you for choosing us for your holidays.It is great to hear that overall you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Christopher,Thank you for choosing us and for sharing your review.It is disappointing to hear that you did not fully enjoy our resort. We always want our guests to have a lovely and relaxing time and it is our policy to ensure that we exceed our guests’ expectations. We hope you will decide to give us the opportunity to welcome you soon again and prove that your unsatisfactory stay was an exception! With best regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Efrain,We are thrilled to learn you loved the location and it is rewarding to read you found it to be just right for your well-deserved holidays.We will pass on your great evaluation to our beautiful staff!Thank you very much.We hope you will stop by again soon, Efrain!Kindest Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager