Worst overall service of any resort I've ever stayed at. People don't say hi or offer a smile when walking by. IF you tip well once, that's when the individualized service begins. We had an issue and 3 calls to the front desk over 2 hours did not fix the issue. Had to walk to the front lobby to get it taken care of and they said they would call but did not. Found 2 roaches in our room and they said they would get someone right away to spray....guess what happened? Nothing. That's the excellent sevice you're paying for. If you want to spend your money on a place that looks great on the outside but is fake, this is your place. The best thing about this resort is the beach. The water is similar to Saona Island buy still not worth the terrible service. For reference, I've stayed at Majestic Mirage and Jewel Palm Beach.