4/10 แย่
Edward, Meaford
เดินทางกับคู่รัก
20 ก.พ. 2026
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
NOTE: CONDENSED VERSION OF THE SITUATION.
Lack of communication with maintenance. No hot water and AC not working properly for 3 days. Not informed when they would arrive or status of repair afterwards.
A security breach occurred on Feb 8th, our fourth night. Strangers entered our suite at 11:30 p.m. while asleep. Fortunately no altercation. Very traumatizing for 2 seniors aged 78 & 79 and one with a heart condition. Night disrupted. Had to attend office 12:30 a.m. (Feb 9th) to reprogram digital room key. No sleep that night. Very dangerous situation over the resort’s negligence.
Room door has an electronic dead bolt system allowing entry with key. No separate interior security door lock.
Retuned to office 7:30 a.m. (Feb 9th) to file an incident report. Guest services manager will be contacting us on arrival at 9 a.m. No contact. Returned next morning to office for more information. Meeting arranged the next day! NOTE: A few days later we discovered that registration assigned guests to our room in error.
Inconvenient meetings with the manager over the next 3 days disrupting our vacation.
A courtesy gesture was offered under a release signature by email at 6:56 p.m., 11 February. Check out was in the morning on 12Feb. Two offers were redundant. The other one was a “last minute” added offer for a refund for 2 nights.
Responded to email on the 17th. No reply received as at the 20th.
Matter is still not reconciled.
Note: Food and room service staff was excellent.
Edward
เข้าพัก 7 คืน, กุมภาพันธ์ 2026
