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Hotel Riu Garoé

4.0 star property
Travelers can enjoy active pursuits like racquetball and squash or find relaxation at the spa while keeping the family close at this Puerto de la Cruz retreat

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Located in the heart of Lago Martianez, Hotel Riu Garoé offers activity and relaxation. Play racquetball, squash, or tennis, or book a hot stone massage at the spa. Enjoy high-speed WiFi, two restaurants, and two coffee shops to satisfy diverse preferences.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room, Balcony

A hotel room with a bed, desk, chair, and a TV.

Double Room, Balcony

9.8 out of 10
Exceptional
(12 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room

A hotel room with a bed, desk, chair, and a TV.

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room

A hotel room with a bed, desk, chair, and a TV.

Double Room

  • 25 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room

A hotel room with a bed, desk, chair, and a TV.

Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi
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About the area

Located in Puerto de la Cruz, Hotel Riu Garoé is connected to a shopping centre. The area's natural beauty can be seen at Lago Martianez Swimming Pools and Teide National Park. Travelling with kids? Consider Botanical Gardens and Jardin Aquatico. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby. Visit our Puerto de la Cruz travel guide
Map
Doctor Celestino González Padrón, 3, Urbanización La Paz, Puerto de la Cruz, Santa Cruz de Tenerife, 38400

What's nearby

  • A tropical garden with a variety of trees, a pond, and a clear blue sky.
    Botanical Gardens
    5 min walk - 0.5 km
  • A coastal town with a beach, boats, and a mountainous backdrop.
    Tenerife Beaches
    7 min drive - 3.0 km
  • A large decorative fountain with intricate carvings, surrounded by colorful flower beds and a stone border.
    Plaza del Charco
    9 min drive - 2.7 km
  • La Paz Lookout
    12 min walk - 1.0 km
  • Martianez Shopping Centre
    15 min walk - 1.3 km

Getting around

  • Tenerife (TFS-Tenerife South)
    68 min drive

Restaurants

  • Hotel Teide Mar ***
    9 min walk
  • Krombacher
    10 min walk
  • Cafeteria Mini Golf
    10 min walk
  • TEIJI Fusion Food
    6 min walk
  • Vértigo Pool Club & Lounge
    11 min walk

About this property

Hotel Riu Garoé

  • Upscale family-friendly hotel near Lago Martianez Swimming Pools
  • Consider a stay at Hotel Riu Garoé and take advantage of a poolside bar, a terrace and mini golf. Treat yourself to a hot stone massage, a body wrap or reflexology at SPA GAROE, the on-site spa. Make sure that you enjoy breakfast and dinner at the two on-site restaurants. Enjoy the gym, as well as activities such as racquetball/squash. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with 2 coffee shops/cafes and a garden.
  • Additional perks include:
    • An outdoor pool and a children's pool, along with sunloungers, pool umbrellas and a lifeguard on site
    • A free local area shuttle, an outdoor tennis court and luggage storage
    • Tour/ticket information, massage treatment rooms and bike parking
    • Ping pong, a front desk safe and a water dispenser
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 190 rooms offer comforts such as air conditioning and bathrobes, as well as thoughtful touches such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and bidets
    • Flat-screen TVs with satellite channels
    • Furnished balconies or patios, LED light bulbs and free extra beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Racquetball/squash
  • Table tennis
  • Tennis lessons

Family friendly

  • Children's pool
  • Free area shuttle
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property enforces a smart-casual dress code during dinner at the restaurant, which includes long trousers for men.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: EUR 80.00 per vehicle (one-way, maximum occupancy 7)
  • In-room safe fee: EUR 2 per day
  • Spa fee: EUR 15

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hotel Riu Garoé have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Riu Garoé pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Riu Garoé?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Riu Garoé?

Checkout is at 11 AM.

Does Hotel Riu Garoé provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 80.00 per vehicle applies.

Where is Hotel Riu Garoé located?

This family-friendly Puerto de la Cruz hotel is located on the boardwalk, within a 15-minute walk of Botanical Gardens, Jardin Aquatico and La Paz Lookout. Playa de San Telmo and Tenerife Beaches are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Riu Garoé Reviews

9.6

Exceptional

9.8

Cleanliness

8.8

Location

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 116 out of 158 reviews
Rating 8 - Good. 41 out of 158 reviews
Rating 6 - Okay. 1 out of 158 reviews
Rating 4 - Poor. 0 out of 158 reviews
Rating 2 - Terrible. 0 out of 158 reviews

Reviews

Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and clean, the toiletries provided were excellent and the staff was polite and helpful. Accommodations match the price, totally worth it.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an enjoyable 3 nights stay at the Rui Garoe. We had room 409 with a private balcony overlooking the pool. The room was a good size, clean and smart. Huge comfortable bed. Staff were all very welcoming and helpful, well kept grounds and we did hire a car and found a free parking space outside easily. The location is ideal, very quiet on the edge of town. There was a shuttle bus to town but had fewer seats than those waiting to go. We walked into town which took 20 minutes and was good exercise back uphill! - it's a nice route with lovely views of the coast. We also used local buses to get around and walk along the coast. Breakfast and Dinner were of a very high standard. Huge choice and lots of fresh fruit and vegetables. There were freshly cooked choices with daily changes. We don't normally like inclusive options, but this was a pleasant surprise. A couple of small grumbles, only because this is trying hard and very nearly a top quality hotel. To be able to use the safe in your room (that's already there) the charge is €2 per day - that's a first. The only other gripe is the complete absence of free drinking water around the hotel. Most guests bought water at the nearby convenience store. We would recommend the hotel and come to stay again.
Route down to town
Pool looking up at our room top centre
Room 409
View
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Maja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant food what is important when you are with little child. Big thanks to mr Marcos. It is great that they think on every detail so that your stay is really a pleasure.
Stayed 7 nights in Nov 2023
Verified

8/10 Good

Douha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very clean resort in a beautiful neighborhood. Our room was updated and comfortable. In terms of the location, it is possible to walk to the city center within 25 min but the way back is uphill. The shuttle runs only during the day. One way taxi service is around 6 euros. We had the half board meal option. There was one buffet restaurant for all of the meals. While there was a lot of selection, the food is bland and repetitive every day. It is the same every day with minor variations. If you are staying for many days, it is better not to take the dinner. The hotel caters to mature guests. There wasn’t any music at the pool or any activities. The evening entertainment was low key. Overall, it was a nice quiet hotel in peaceful surroundings away from the center.
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with a good buffet

All in all it was great. Not ideal was that the mattress was pretty worn out, something I def. would not expect from a 4* star hotel. Als were the bed sheets replaced even though we did not put the card on the bed where it says we will decide...only if we put the card on the bed the sheets will be replaced. Seems like green washing if not sticking to their sustainability rules... The buffet is good - lots of choices (great bread at breakfast) and there is always something else available (dinner), just some details: - Breakfast: Orange Juice/Drinks are at about room temperature, they could at least be cooled a little bit. Scrambled eggs are tasteless/horrible! Probably stretched and at least use a bit of salt!! - Dinner: Also partly rather tasteless, simply no spices being used. Probably target audience rather people 60+ that like it less salted etc...still it could have some more flavour! (also especially as we are in spain, a paella needs to taste line a paella). Again, overall really good, pretty warm and fresh. Recommend this hotel.
Stayed 7 nights in May 2025
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Some good, some bad but overall a welcoming stay

For a 4 star, top 100 hotel in the world, there were some experiences I had with it—good and bad. Bad: the WiFi goes in and out quite a bit. Not sure if it’s just a bad connection or too many people using it at once but it has been down for multiple times during our 8 night stay. Make sure to have some shows and movies downloaded. Bad: the shower floods easily. My wife used the handheld shower head since it spread less water onto the floor than the rainfall shower head. Whole bathroom floor is soaked if you use the rainfall head. Bad: I’m not sure if it’s the hotel or if it’s because I’m American but there was no microwave anywhere in the hotel. If you got leftovers from one of the amazing restaurants down the street, you can’t heat it back up since there’s no microwave or toaster or anything of the such in the hotel. So if you go out to eat, make sure to eat it all or trash it when you’re done. Good: the spa was absolutely fantastic. Everything was priced fairly for what you get and how long you get it for. The care of the massages and spa was unbeatable. Best spa my wife and I have ever gone to. Good: although there are no microwaves in the hotel, there is breakfast buffet from 0800-1030, an outdoor bar open after that, dinner buffet from 1815-1945 or 2015-2145, and an indoor bar with live music each night at the same time. So there’s honestly no need to eat out sometimes and worry about driving or parking. Good: the staff knows multiple languages.
Stayed 8 nights in Nov 2023
Verified

10/10 Excellent

Julie Marie

Liked: Cleanliness, staff & service
Amazing hotel
Stayed 14 nights in Jan 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very large, spacious, and beautiful setup that is away enough from the really busy part of the town, but still very reachable. Everything for our stay was excellent.
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really wonderful stay here with our three children. Beautiful hotel and sorroundings, delicious food catering to different tastes, super friendly, helpful staff. Everything works seamlessly and smoothly and we felt really well looked after. Hope we can come back soon!
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and staff

Can only recommend this excellent hotel. Nice room, nice facilities and nice surroundings. The quality of the food in the restaurant was surprisingly good. All staff were amazing: Professionel, serviceminded, friendly incl child friendly and smiling😊 Only some few wishes for improvement: Better quality of food in bar menu and shampoo + conditioner in the bathroom.
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

Maria del Mar Velasco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Fenomenal
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Hello, this was a beautiful hotel. It is very clean and well designed. People are friendly and attentive to details. The pool area is lovely. Food is excellent; I would have preferred natural orange juice, although they have other natural juices. They had some vegetarian and gluten-free options. There is a library, a few games and the nightly entertainment was nice. The prices at the bar and buffet were very acceptable. We had a beautiful view of the ocean. Overall, this was a lovely stay!
Stayed 7 nights in Apr 2023
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schon bei der Ankunft machen das Hotel und die Anlage einen sehr gepflegten und ordentlichen Eindruck. Dieser wird beim weiteren Aufenthalt ausnahmslos bestätigt. Einen Parkplatz findet man in der näheren Umgebung schnell. Entweder man nutzt den Schotterparkplatz direkt neben dem Hotel oder man sucht in den Straßen am Hotel und findet dort im Regelfall etwas. Dies ist für etwaige Ausflüge auf der Insel stark von Vorteil. Der Empfang bei der Ankunft ist sehr freundlich, man bekommt direkt einen Willkommens-Getränk und fühlt sich direkt gut aufgehoben. Die Rezeption ist vielsprachig aufgestellt, so dass eigentlich keine Schwierigkeiten aufkommen sollten. Unser Zimmer war ordentlich ausgestattet und gepflegt. Die Betten waren sehr bequem. Das Badezimmer ist ordentlich gereinigt und auf aktuellem Standart, selbst eine Regenwasserdusche ist vorhanden. Die Reinigung des Zimmers war stets ordentlich und zufriedenstellend. Die Handtücher werden auf Wunsch täglich erneuert. Die Mahlzeiten im Restaurant sind abwechslungsreich und sehr lecker, hervorzuheben ist der sehr freundliche Service im Restaurant. Alle Kellner sind immer hilfsbereit und haben meistens ein Lächeln auf den Lippen. Hervorzuheben ist hier unteranderem Herr Santiago im hinteren Wintergarten. Seine freundliche und zuvorkommende Art und dass er stets zu Scherzen aufgelegt ist, machen jede Mahlzeit einzigartig. Alles in allem ist das Hotel Riu Gaore eine sehr gute Adresse für einen Urlaub auf Teneriffa.
Stayed 9 nights in Jun 2026
Verified

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, property conditions & facilities
Siempre perfecto, te hace sentir muy agusto y la comida del buffet, cslidad y variedad
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Ariel

Liked: Cleanliness, amenities, property conditions & facilities
No te ponen agua o jugos en la cena para poderte vender el agua
Stayed 14 nights in Sep 2025
Verified

10/10 Excellent

Théo

Liked: Cleanliness, staff & service, property conditions & facilities
Un séjour mémorable dans un hôtel de qualité avec du personnel vraiment attentif à satisfaire nos attentes, au top
Stayed 10 nights in Jun 2025
Verified

10/10 Excellent

Jean philippe christian

Liked: Cleanliness, amenities, property conditions & facilities
Nous avons passé un super séjour en demi pension avec un personnel formidable et une restauration de qualité. Tout est fait pour nous satisfaire. Un grand merci! Nous reviendrons sûrement
Stayed 10 nights in Jun 2025
Verified

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Zimmer sind sehr schön und sauber . Die Mitarbeiter sind überaus freundlich und hilfsbereit
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel encantador. Buena comida y staff muy amables

Mi marido y yo nos quedamos en el hotel para pasar un fin de semana largo a principios de mayo. El hotel esta en perfecta condiciones, todo muy limpio y las habitaciones muy modernas. El buffet espectacular en el desayuno y en la cena y habia muchisima variedad. Todo el staff del hotel son muy amables y simpáticos y nos hicieron sentir como en casa. Lo único que nos fallo fue el tiempo que hacia un pelin de frío pero aún asi pudimos relajar. La unica pena es que no haya playa cerca!
Stayed 4 nights in May 2025
Verified

8/10 Good

ENDIKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones estaban bien y el personal era amable. Además la comida también estaba buena. Una de las cosas que echamos de menos fue tener algun paseo por alrededores.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Mirja Pinto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderschönes sauberes Hotel, nicht ein Makel, Kratzer oder Ähnliches. Tolle moderne Zimmer und sehr angenehmes Farbkonzept.
Stayed 9 nights in Apr 2025
Verified

10/10 Excellent

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities
Alles gut
Stayed 7 nights in Apr 2025
Verified

8/10 Good

Kai-Uwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist sehr gepflegt, Personal in jeglichem Bereich unglaublich freundlich und zuvorkommend!
Stayed 7 nights in Apr 2025
Verified

8/10 Good

Marco

Liked: Cleanliness, staff & service
Sehr ruhig gelegene Unterkunft mit leckerem Essen. In manchen Bereichen bemerkt man, dass das Hotel bereits ins Alter gekommen ist. Es sollten die Matratzen und Bademäntel dringend ausgetauscht werden.
Stayed 8 nights in Apr 2025