Search Family-Friendly Hotels in Puerto de la Cruz

"The rooms were clean but in need of an upgrade. Bathroom in need of upgrade - bath was very plastic feeling and shower rather feeble. The staff were excellent, they went above and beyond for us as we were celebrating a 21st Birthday while there. Had a sea view. Food choices were good although sometimes the food was lukewarm. I did notice some people microwave their food. Entertainment was good, something for everyone during the day and at night too - Entertainment team were very good Hotel is family friendly Overall had a lovely week away"

"This was an excellent choice for our stay on tenerife in the canary islands. Our third floor seaside room was wonderful because we could leave the door open and listen to the waves. And yet, still have privacy during the day, because people could not see in from the street. The breakfast offering is quite amazing. And the room has modern appointments that were really nice such as motion detected nightlights in the bathroom and l e d's that could be set for different light levels. It's true that the rooms are not very large and the bathroom is quite a squeeze. I was also a little stumped that amenities did not include body lotion or hair conditioner. These seem pretty basic for a four star hotel. However, overall it was a wonderful place for us to spend our time in the canary islands"

"Best location. Very comfortable beds, lobby area and the pool! Buffet breakfast top notch. "

"The rooms are very nice and great view. The feel of lobby and other areas of the hotel are more like an all inclusive. Roof top is spectacular and barely anyone there. "

"I was in a room facing the hotel pools, so no view to speak of. Good central location age easy to enjoy the ocean across the street. Julio ( I hope i have the spelling correct was amazing in the dining room. Very welcoming and willing to speak English and help me out. Room cleaning was equally amazing and accommodating to my requests not to have the room done everyday. Overall i found the housekeeping to be very environmentally aware. Older ladies in the front desk could do with some customer service training. "

"Staff very friendly and helpful, hotel and rooms dated but very clean"

"We had a nice room with gorgeous ocean view. The hotel has very spacious common areas. Free parking was not hard to find. It has easy access to the highway, in case you are planning driving to many of the surrounding viewpoints. This hotel would be particularly convenient for visiting Loro park. Staff was polite and very helpful."

"The hotel, located in an excellent position, seems very charming with the lovely palm court feeling at the entrance! But that’s where the charm ends…the rooms are shabby and very dated (which could be acceptable) but the facilities are quite disgusting! Poor quality, threadbare linen and towels. Lumpy pillows. No tea or coffee-making facilities. A safe that you can only use by paying a daily fee!! No drinking water supplied. A wafer-thin piece of soap is supplied (FOC!) but there is no shampoo or conditioner. Very cheap see-through toilet paper and a bidet which did not work. All of this together with a lovely drain smell! Unfortunately, the present, 3rd or 4th generation family owners are totally oblivious to spending any money on customer comforts! All-in-all not a hotel that we would recommend anyone else to experience! "

"Staff lovely. Food quality went downhill during our stay"