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"We paid £160 for a Friday night stay in March, even after a discount, so this was not a cheap booking. We chose Cotswold House Hotel & Spa specifically because it is marketed as a spa hotel. However, when we tried to use the spa, we were told it was fully booked. At no point during booking via Hotels.com, or in any communication, were we told that spa access requires advance reservation, is subject to availability, or incurs an extra charge. The only reference was to booking treatments. I reviewed all correspondence, including with reception, and this information simply was not provided. This feels like a clear misrepresentation. The response at reception was also poor, dismissive, and offered no real solution beyond “maybe” checking later, with no guarantee and no lounger access. The room itself was also disappointing for the price: very small, uncomfortably hot, tiny shower, peeling paint, and we had to prop the window open for ventilation. To make matters worse, the hotel blamed Hotels.com/Expedia for both communication and refunds, while Hotels.com said they couldn’t get through to the hotel, leaving us stuck in the middle. Overall, a frustrating experience and not what you expect from a hotel positioned as a premium spa stay."

"Beautiful hotel, real character and an amazing location"

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"We had a lovely stay and would happily return. The room was comfortable, clean, and mostly very quiet, though there was some early morning noise from tractors passing through the high street. It was made up daily, which we appreciated, though it could get a bit chilly in the evening due to single-pane windows (the bathroom was always warm and cosy). Check-in was easy via the tea rooms, and the staff were friendly and helpful, offering great local advice. Breakfast was excellent with plenty of choice, and they catered really well for my husband’s gluten-free needs. Free parking was a great bonus. Overall, a welcoming and relaxing place to stay, highly recommended. "

"A lovely hotel. Our room was small and cozy. Queen size bed just fit. Wonderful Snug room to enjoy a hot toddy and fire "

"Gorgeous little apartment in great central location with parking. Instructions for the cooker would have been useful .. took ages to work that out. "

"I last stayed here in 2016 and sadly it has since got a bit tired. Public areas, stair wells etc could do with some TLC and like so many hotels staffing seems stretched. Room 8 was uncomfortably warm even with the windows open and floor fan on. The Spa facility is at another establishment and attracts a £10pp fee so photos are rather misleading. Restaurant was very good with excellent staff. On site parking was limited and pretty tight but managed to find a space. Overall I enjoyed my stay, staff were friendly and did their best but some investment is needed to lift the Noel Arms back to its former glory"

"Beautiful Hotel, nice location, restaurants are amazing, breakfast included and very good. Please note there is no elevator, be prepared to carry luggage upstairs. Will definitely stay again :-)"

"The staff were very friendly on arrival however there were some miscommunication and we were left for half an hour waiting to be checked in whilst we were missing the wedding which we questioned, the room was okay, quite small and basic but no issues, unfortunately there were skid marks in the toilet from someone else which then made us question the cleanliness, the light had a sensor in the bathroom and it kept going on and off during the night making a clicking noise which was quite annoying. "