2/10 แย่มาก
Jada
20 ก.ค. 2025
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Thought this would have been A great experience , I thought wrong once we checked in , I was told once we checked in that someone else had checked in under my name in info prior to my arrival . When my wife and I arrive they asked did we check in online I stated no , once they investigated someone had checked in under all my information. We waited in the lobby for 50 mins waiting on the next
Steps once the staff resolved the issue they offer nothing for the inconvenience or no Further information on how this all happen just as I quote the young lady at the front desk “ the good thing is we are able to resolve this for you “ as if my wife and I created the problem . Once we asked to speak to a manager they inform they informed that he would receive A call from us and he never once answered his phone number that the staff gave us ! This had been A extremely unpleased experience that no one form the Hyatt place stuff has taking action on ! We traveled in town for A class Reunion that we were extremely late for due this mishap with no action taking from Hyatt place sad
Jada
เข้าพัก 1 คืน, กรกฎาคม 2025