Shangri-La Hotels and Resorts hotels in Primm

"The staff were super nice, the rooms were excellent. "

"I asked for 2 queens and they gave me a king room, wasn’t pleased but otherwise was fine"

"I WILL NEVER STAY HERE AGAIN . WE WAITIED 1 1/2 HOURS TO GET CHECK IN. THEY ONLY HAD 3 CLERKS. I FOUND A DIRTY WASHCLOTH IN MY ROOM. THE HOTEL MANAGER SAID THEY WOULD SEND SOMEONE UP TO DEEP CLEAN THE ROOM. WHEN WE RETURNED THE BED WAS MADE AND THE TOWELS WERE RESTOCKED, BUT THEY DIDNT EVEN VACCUM. THE ONLY THING THEY DID FOR ME WAS REFUND 1 OF THE 4 RESORT FEES. VERY DISSAPOINTING"

"Good Customer Service really needs to be taught in this place. Very rude employees. "

"Clean room"

"Clean room, great location, front desk were helpful & friendly. Wish we had a room with bigger windows. Next time…"

"The moment we walked into the hotel I felt relaxed. Everything is clean, tons of restaurants and food options. Everyone is very friendly. Highly recommend!"

"Right on the Vegas strip!"

"check in was a bit long and difficult but great overall"