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"Enjoyed our stay with nice facilities and restaurant and lovely location"

"Lovely stay at this hotel. Only downside was the queue when checking in and lack of options to buy a bottle of cold water when I got back on Saturday night."

"Lovely location, great staff, Oak Room was really nice!"

"User friendly, it had a good social feel and comfortable bar area. Bedroom/bed were huge and comfortable. Food was very enjoyable in the evening but breakfast was a bit of a disaster."

"EXcellent,5 star hotel come pub and restaurant.Thoroughly clean throughout,excellent choice of real ales, excellent varied menu,ultra clean super king bedroom,overlooking the Dee marshes,and nice views over to Wales!Our favourite place to stay locally,just an hour travel from Merseyside area.a.Well be back soon!"

"The counter, breakfast staff were helpful and pleasant. What I did not like and should have made a fuss about was the evening meal. The fries were over cooked and hard. The onion rings had been cremated, dark brown and burnt. I left half the meal as it was disgusting. I thought then and hoped the morning breakfast wasn’t going to be the same. Luckily it was excellent, must have a different chef for evening and breakfast meals."

"Loved the pixie pod - nice little area and very clean. Staff a little chaotic in restaurant"

"Usual fabulous treatment from the staff. There is no aircon so it was horribly warm on Thursday evening in the attic rooms"

"Pros: lovely breakfast, nice aspect to the room and comfortable bed. Staff are delightful Cons: bathroom is a little tired - mildew and taps not fully working - but workable. "

"The room was lovely, spacious and clean with a nice bathroom and lovely shower! The receptionist were really nice though the staff in the garden room (restaurant) could improve. The male staff were pleasant enough though some of the female staff need to Improve their customer service."

"Beautiful, clean and centrally located. Perfect for exploring Chester. The staff were so pleasant and helpful to us whenever we called on them for help."

"We only had an overnight stop here, but it was a great place to stay. Staff were very friendly and helpful, and the room and general public areas of the property were all fine. We had an evening meal and a full breakfast and they were both very tasty. Having an EV charger (22kW) in the car park was a really useful bonus as we left our car to charge overnight. Would definitely stay here again."

"We had a wonderful stay here for my dad’s80th and the staff were so welcoming."

"The rooms were really clean, and the staff was amazing. They were helpful and attentive to anything that I needed. The food, oh my, the food - so, so good. Over the course of a week, I had the fish & chips, the burger, a chicken Caesar salad, and multiple variations of the eggs Benedict. The location is great, providing lots of opportunities to explore and walk around. Thanks, Hartford Hall!"

"Ultra friendly staff Excellent value for money All facilities excellent Air conditioning super cold Food delicious Would strongly recommend staying here"

"Good facilities and really good size room. There were no spare pillows in the room (I don't want to have to ask), no toilet brush in the rest room which is fine if maid service makes a good job of cleaning the toilet; which they didn't. Beginning of mould in shower could have done with a deep clean in bathroom.No air conditioning in rooms really isn't good enough in this day and age. Also used for corporate clients/company retreats/training and they seemed a bit rowdy, need to actively manage...

"Was basic but clean. Plenty of room and all amenities close by. Staff were amazing and went above and beyond to help"

"Good standard hotel. I slept well which is quite unusual for me."