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"One of my favorite hotels, but the coffee bar was closed for remodeling and only reason why I subtracted a star. Also, lotion in rooms would be nice…unusual not to offer any."

"Really enjoyed our stay at the Belleclaire! Great location close to Central Park and quick access to the subway. Staff is absolutely fantastic, thank you! Would definitely stay again."

"Très bon hôtel et très bon accueil"

"Always a great stay at the Lucerne. Professional and helpful staff. Unbeatable location: one block from the 1 line, 24-hour well-stocked deli across street, 24-hour drug store across street the other direction, adjacent to Amsterdam and Columbus with many dining and light fare options. Staying at the Lucerne feels like living in NYC as this is a non-tourist area. One block away from the entrance to new wing of American Museum of Natural History, two blocks away from Central Park."

"Loved the vibe of this hotel as well as the proximity to the Beacon Theatre. Continental breakfast was basic but good. Beds were comfortable but room air conditioning loud. Our Expedia booking was lost upon arrival but quickly fixed (make sure you have your confirmation code with you) and discounts given due to inconvenience. I would stay here again."

"Good"

"I am a regular NY traveler and a Hyatt rewards member. This is by far the WORST hotel experience I have ever had. Property was clean, however, I spent hours trying to get in our room after check in time. I was repeatably told our room was not ready. At 10 pm I was able to check in. They told me it was spring break I could wait...they over booked. Then my card was charged 8 times for the stay even though I prepaid through Expedia. Staff was so rude and could care less the problems I was...

"The hotel and its facilities are a bit old, as is common with many hotels in New York, but everything is well maintained and in good condition. The location is very convenient, just a short distance from Central Park and the subway, making it easy to get around the city."

"Room was clean. Staff was helpful. My air was too cold in my room and someone came up to turn it up for me. The restaurant ‘Tick Tock’ was great for breakfast. Was affordable for a 2 night stay. Would book with them again. Very close to Penn Station and not far from Times Square."

"Having a brand name communicates expectation of benefits to consumers. We were greeted warmly by the Front Desk Staff"

"Good"