Dear Ermilo, We would like to thank you for choosing The Grand Mark Prague Hotel for your recent stay in Prague. It was our privilege to have the opportunity to welcome you to our property. Our goal is to deliver an outstanding experience to all of our guests, and to continuously improve the services that we provide. Of course there is nothing better for our hotel than to receive a positive recommendation from one of our guests, and we therefore very much appreciate your personal feedback. We are looking forward to welcoming you again one day. Best regards, Aneta Vobornikova Front Office Manager
Dear Matthew, We would like to thank you for choosing The Grand Mark Prague Hotel for your recent stay in Prague. It was our privilege to have the opportunity to welcome you to our property. Our goal is to deliver an outstanding experience to all of our guests, and to continuously improve the services that we provide. Of course there is nothing better for our hotel than to receive a positive recommendation from one of our guests, and we therefore very much appreciate your personal feedback. We are looking forward to welcoming you again one day. Best regards, Aneta Vobornikova Front Office Manager
Unfortunately we were not informed ahead of our arrival that the pool and spa were closed on the two days we were staying at the property. We were offered to use the facilities of another hotel 1/4 mile away but that simply dies not cut it. If we had been told beforehand we probably would have gone elsewhere.
Stephen
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Aneta วันที่ 26 ก.พ. 2024
Dear Mr. Stephen, Thank you very much for your review. We appreciate the time spent with it.I am deeply sorry that there was this must to close the Spa. Sanitation is an annualy obligatory practice and is essential to keep up with hygiene standards. If you would like to come again to The Grand Mark Prague we will be delighted to offer you a private hour in our Spa: jaccuzzi, sauna, steam room only for you, one hour. Massages are not included.Best regards,Aneta Vobornikova
I booked this hotel as a surprise for my husbands birthday and as it seemed to be in a good location and within walking distance to all the main tourist attractions
Definitely chose the right one, hotel itself was lovely and our suite with a large balcony was fantastic, and very big
Prague is a beautiful city and staying here & being so close to everything was a bonus as we walked to everything.
Sharon
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Olga วันที่ 29 ม.ค. 2024
Dear Sharon,We’re grateful that you took the time to leave us a review and we are thrilled that you and your husband enjoyed celebrating this special occasion in our property! We will be happy to see you again, if coming in summer you can also enjoy our signature coctails in Baroque garden and our Garden BBQs take place every evening during the warm-weather months. Best regards,
Estadia otima, bom café da manhã, restaurante bom, serviço atencioso, quarto limpo, mas o box, com vidro até o teto, tinha um cheiro ruim.
Emily A
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Olga วันที่ 29 ม.ค. 2024
Dear Emily,Thank you for sharing your feedback, your experience matters, and we're pleased that you enjoyed our restaurant service. I feel sorry to hear that there was a technical issue with the shower smell during your stay, we understand that it is frustrating. Rest assured the actions has been taken for a proper quality checks in the bathroom facilities. We will be happy to welcome you again to ensure your next stay to be perfect. Warm regards,
Dear Mr. Kevin,Thank you very much for your amazing review!I am delighted that you enjoyed your stay in our gorgeous hotel and had a wonderful experience with your stay. We do have our open heart for our guests.Thank you for your recommendation to the world!Best regards,Aneta VobornikovaFront Office Manager
10/10 ดีเลิศ
Cheri
7 ม.ค. 2024
Cheri
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Olga วันที่ 29 ม.ค. 2024
Dear Cheri,Thank you for your recent stay and for awarding us a perfect rating. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out! With kind regards,
Beautiful hotel, was given room upgrade, early check in, late checkout and a bottle of wine per stay. The hotel is also near places of interest and train station.
Li Li
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Olga วันที่ 29 ม.ค. 2024
Dear Li Li,Thank you so much for your stellar rating! This means a lot to us. We look forward to welcoming you back for another exceptional stay. With best regards,
Dear Catalina,thank you for taking the time to share your positive rating. I see there is a room for improvement, and we hope that we will have a chance to welcome you again to make your stay flawless. Best regards,
Dear Mr. Andrew,Thank you very much for your amazing review!I am delighted that you enjoyed your stay in our romantic hotel and had a wonderful experience with your stay. Thank you for your recommendation to the world!Best regards,Aneta VobornikovaFront Office Manager
Dear Mrs. Jane, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the gorgeous review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta VobornikovaFront Office Manager
ein wirklich sehr schönes Hotel mit tollen Suiten (Duplex Suite), elegantem Ambiente und aufmerksamen Personal!
Christian
การตอบกลับจาก Aneta วันที่ 5 ธ.ค. 2023
Sehr geehrter Herr Christian, Vielen Dank für Ihre wunderbar Bewertung!Ich freue mich, dass Sie Ihren Aufenthalt genossen und eine wunderbare Erfahrung bei uns gemacht haben. Wir sind stolz auf unser freundliches Personal.Wir hoffen, Sie eines Tages wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Aneta Vobornikova Front Office Manager
Dear Kirk,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us, and we will be happy to welcome you again.
Wonderful hotel only a 10 minute walk from the main square. Great outdoor restaurant and bar area
Michael
เข้าพัก 3 คืน, กันยายน 2023
การตอบกลับจาก Aneta วันที่ 29 พ.ย. 2023
Dear Michael,Thank you very much for your amazing review!I am delighted that you enjoyed your stay in our wonderful hotel and had a great experience in Le Grill. We are looking forward to see you again! Best regards,Aneta VobornikovaFront Office Manager
It was an amazing stay, excellent service, and great location. Concierge Bilel and front desk Andrea presented great welcome and detailed service, I felt very comfortable during my stay.
Guanghui
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Aneta วันที่ 24 พ.ย. 2023
Dear Guanghui, Thank you very much for choosing The Grand Mark Prague Hotel. And big thank you for sending such a great review about my colleagues Bilel and Andrea. We are proud to have such a great staff here. We hope to welcome you again one day. Best regards, Aneta Vobornikova Front Office Manager
Dear Sangita, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the gorgeous review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta VobornikovaFront Office Manager
Dear Ki Hyun, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the gorgeous review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta VobornikovaFront Office Manager
Location is crowded side alley..picture on website is misleading..rooms have poor ventilation and thermostat
anu
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Aneta วันที่ 16 พ.ย. 2023
Dear Anu, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the feedback. I am deeply sorry we didn't meet your expectations and that you had some issue with a temperature in your room.I wish you a wonderful day! Best regards, Aneta VobornikovaFront Office Manager
Dear Carole, Thank you very much for your gorgeous review. We apprecite the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We hope to welcome you again one day!Best regards, Aneta Vobornikova Front Office Manager
Dear Shuhui, Thank you very much for your splendid review.I am delighted that you enjoyed your stay and had a wonderful experience with us. The Grand Mark Prague is well situated, the city center and all the sightseeings are just few steps from here.We hope to welcome you again one day! Best regards, Aneta
10/10 ดีเลิศ
Christian
13 ต.ค. 2023
Christian
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Aneta วันที่ 17 ต.ค. 2023
Dear Christian, Thank you very much for your gorgeous review. We apprecite the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We hope to welcome you again one day! Best regards, Aneta
Dear Mrs. Ana Luisa, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the time spent with the review. I am deeply sorry you do have such an experience. I wish we could have more rooms to give you upgrade. Unfortunately we were fully booked and the upgrade was not possible. The upgrade is a subject of availability. We give opportunity to chambermaids from Ukraine to work here and as you found out they do not speak english well. But there is always a receptionist, bellboys, concierge or other emloyees to help. We are delighted that you liked at least the city. I wish you a nice day and best regards, Aneta
2/10 แย่มาก
Jacqueline
10 ต.ค. 2023
Jacqueline
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Aneta วันที่ 31 ต.ค. 2023
This was a non refundable cancelled reservation.
10/10 ดีเลิศ
James
5 ต.ค. 2023
James
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Aneta วันที่ 26 ต.ค. 2023
Dear James, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the gorgeous review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta VobornikovaFront Office Manager
Excellent hotel. We had a king suite, very clean and comfortable accommodation. Great location.
Scott
เข้าพัก 3 คืน, กันยายน 2023
การตอบกลับจาก Aneta วันที่ 12 ต.ค. 2023
Dear Mr. Scott, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the glorious review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta
Dear Mette, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the fantastic review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta
Dear Thomas, Thank you very much for your gorgeous review. We appreciate the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We hope to welcome you again one day! Best regards, Aneta Vobornikova Front Office Manager
10/10 ดีเลิศ
Ali
22 ก.ย. 2023
Ali
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Aneta วันที่ 12 ต.ค. 2023
Dear Mr. Ali, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the splendid review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta
Great location! 5 minutes walk to old town square. Helpful and efficient staff. Spacious suite on 6th floor. Wonderful garden serving breakfast, lunch and dinner. Live piano music. Highly recommend this hotel to anyone visiting Prague. Will return for sure!
Y.
เข้าพัก 4 คืน, กันยายน 2023
การตอบกลับจาก Aneta วันที่ 21 ก.ย. 2023
Dear guest, Thank you very much for your review. We appreciate the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We are now looking forward to welcoming you again one day! Best regards, Aneta
My husband and I stayed at The Grand Mark for 3 nights. We loved everything about this hotel. This is a beautiful hotel. The staff are kind and helpful. The breakfast was amazing, they had a wonderful selection. The room was spacious and welcoming. If we go back to Prague, we will definitely stay here. You can walk to all the sites.
Pauline
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก Aneta วันที่ 19 ก.ย. 2023
Dear Pauline, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the splendid review. We are looking forward to welcoming you again one day! I wish you a wonderful day! Best regards, Aneta
10/10 ดีเลิศ
Edgar Michael
15 ก.ย. 2023
Edgar Michael
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Aneta วันที่ 12 ต.ค. 2023
Dear Mr. Michael, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the gorgeous review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta
Dear Loretta, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the review. We hope to welcome you again one day. I wish you a wonderful weekend! Best regards, Aneta
Beautiful hotel. Service was top notch. Room was spacious, full of amenities, spotless and attended to multiple times/day. Greetings were always kind and abundant. The restaurant was wonderful and the setting quite inviting.
We thoroughly enjoyed our stay and will make this our home away from home again when we return to Prague.
Katerina
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Aneta วันที่ 11 ก.ย. 2023
Vážená paní Kateřino, velice Vám děkujeme za skvělou recenzi a Váš pobyt v The Grand Mark Prague Hotelu. Budeme potěšeni Vaší příští návštěvou a rádi budeme Vaším domovem daleko od domova. Už nyní se na Vás těšíme! S pozdravem, Aneta
Excellent hotel. Very clean, great bedding, wonderful shower, very friendly, professional staff. Breakfast buffet was amazing; great selection and beautiful presentation. Perfect location. Definitely will stay there again.
Yelena
เข้าพัก 4 คืน, สิงหาคม 2023
การตอบกลับจาก Aneta วันที่ 30 ต.ค. 2023
Dear Mrs. Yelena, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the splendid review. We are looking forward to welcoming you again one day and provide you another excellent experience. I wish you a wonderful day! Best regards, Aneta Vobornikova Front Office Manager
What a wonderful property. We were in an executive suite which was spacious and lovely. The peacock garden was so beautiful and peaceful. The breakfast was the best we have ever experienced in Europe. The concierge was very nice and helpful. The car driver that met us at the airport was so nice and spoke English.we will definitely stay again.
nancy
เข้าพัก 8 คืน, สิงหาคม 2023
การตอบกลับจาก Aneta วันที่ 4 ก.ย. 2023
Dear Nancy, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for your splendid review. We appreciate the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We are looking forward to welcoming you again one day! Best regards, Aneta
Dear Ian, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for your review. We appreciate the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We hope to welcome you again one day! Best regards, Aneta
Definitely coming back to this hotel! Hands down, one of the best hotel we stay at!
Eliran
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก Aneta วันที่ 4 ก.ย. 2023
Dear Eliran, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for your splendid review. We appreciate the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We are looking forward to welcoming you again! Best regards, Aneta
Everything is good except a piece of broken glass was found on the room floor while we check-in and my son cut his foot. We told the hotel but they didn't come for cleaning but just took away the glass.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก Aneta วันที่ 4 ก.ย. 2023
Dear guest, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for your feedback. I am very sorry for the broken glass found in your room and I am very sorry that your son had to suffer with the pain caused. I will contact the Houskeeping Manager to improve the service that this will never repeat again.Best regards, Aneta
Dear Arthur, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the review. We hope to welcome you again one day. I wish you a wonderful weekend! Best regards, Aneta
10/10 ดีเลิศ
Puneet
13 ส.ค. 2023
Puneet
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Aneta วันที่ 4 ก.ย. 2023
Dear Puneet, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for your review. We appreciate the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We hope to welcome you again one day! Best regards, Aneta
8/10 ดี
Daryoush
10 ส.ค. 2023
Daryoush
เข้าพัก 5 คืน, สิงหาคม 2023
การตอบกลับจาก Aneta วันที่ 4 ก.ย. 2023
Dear Daryoush, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for your review. We appreciate the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We hope to welcome you again one day! Best regards, Aneta
10/10 ดีเลิศ
Yemy
8 ส.ค. 2023
Yemy
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก Aneta วันที่ 4 ก.ย. 2023
Dear Yemy, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for your review. We appreciate the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We hope to welcome you again one day! Best regards, Aneta
10/10 ดีเลิศ
Vivek
7 ส.ค. 2023
Vivek
เข้าพัก 6 คืน, สิงหาคม 2023
การตอบกลับจาก Aneta วันที่ 4 ก.ย. 2023
Dear Vivek, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for your review. We appreciate the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We hope to welcome you again one day! Best regards, Aneta
Dear Marlene, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for your review. We hope to welcoming you again one day. I wish you a wonderful day! Best regards, Aneta
Dear Claudio, Thank you very much for choosing The Grand Mark Prague Hotel. We hope to welcoming you again one day. I wish you a wonderful day! Best regards, Aneta
10/10 ดีเลิศ
Alejandro
27 ก.ค. 2023
Alejandro
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Aneta วันที่ 3 ส.ค. 2023
Dear Alejandro, Thank you very much for choosing The Grand Mark Prague Hotel. We hope to welcoming you again one day. I wish you a wonderful day! Best regards, Aneta
10/10 ดีเลิศ
Kimberly, Naples
25 ก.ค. 2023
Kimberly
เข้าพัก 3 คืน, กรกฎาคม 2023
การตอบกลับจาก Aneta วันที่ 21 ส.ค. 2023
Dear Mrs. Kimberly, Thank you very much for your review. We appreciate the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We hope to welcome you again one day! Best regards, Aneta