Dear Guest, thank you for your feedback, we appreciate it and are happy that you enjoyed your stay! Hope to see you soon again :) Kind regards, Andrea

Thank you for your nice feedback. We are glad that you liked our staff and location. Best regards!

Thank you for your feedback. Our staff are student on internship as well, so they might not speak perfect English. Thank you anyway, we appreciate it!

Thank you very much for your rating, we appreciate that a lot! We hope you enjoyed your stay! Have a good day!

Thank you for your rating, we appreciate that and we will be happy to welcome you back!

Thank you for your review, Katherine, we appreciate it. We are happy that you liked a location of our hostel. We keep strict hygienic standards in our hostel, but the building is older. Thank you and have a good day!

Thank you very much for your rating, Martin, we appreciate that!

Děkujeme za Vaše review, Martine! Jsme moc rádi, že Vám byl náš personál nápomocný a určitě jim Vaše hodnocení předám! Děkujeme!

Thank you for your review, we appreciate that. Our hostel is for both - male and female. The deposit for kitchen (which you are informed about when you make a booking) is refundable when you clean after yourself. We hope you enjoyed your stay anyway and we will be happy to welcome you back! Thanks!

Thank you for your feedback. We are happy that you liked our staff and location. It is a pity that your review is anonymous, so we do not know which room you stayed in to check it. Thank you anyway!

Thank you for your rating, we appreciate that.

Thank you for your rating, Serge. However, I wish you could tell us more about what went wrong. Thank you anyway!

Thank you very much for your rating, we appreciate that. You are right that some people miss respect and tolerance towards others. Unfortunately, we cannot choose our guests. We hope you enjoyed your stay anyway!

Thank you for your nice rating! We appreciate it a lot and we will be happy to welcome you back! Thank you!

Thank you very much for your review, we appreciate it. We are glad that you enjoyed our location. There is no elevator since the building is in a historic centre of Prague and the building is very old. Regarding cleaning, our housekeeping cleans the rooms and bathrooms regularly, but they have certain working hours, so if guests also do not clean after themselves, there might not be anyone to clean the bathroom. Moreover, if you saw somebody opening bathroom for somebody who was not staying with us, you should have informed our reception or security immediately. They would check the issue. Thank you for your feedback once again!

Thank you for your nice rating! We appreciate it a lot and we will be happy to welcome you back! Thank you!

Hello, yes I remember your case clearly. We have already apologized many times for the mistake that we could offer you only dormitory because no other room was available. Regarding payment, you paid your booking to expedia and not to us, therefore, they are the ones to refund you. We did not charge anything. I recommend to call expedia customer service, they will help you out. Thank you!

Thank you for such a nice rating, we appreciate it. We will be happy to welcome you back!

Thank you for your feedback. I wish your review was not anonymous, so we could check the locks at the showers and beds. Our housekeeping regularly cleans and checks bathroom and toilet, but if you run out of a toilet paper, please, come and ask at the reception. Thank you!

Thank you, Mauricio for your amazing rating and feedback, we appreciate it a lot! We will be happy to welcome you back soon! Have a great day!

Thank you very much for your kind words! We appreciate it a lot. Thank you. We will be happy to welcome you back!

Thank you for your review, Ming. Unfortunately, we do not choose our guests. We do not check criminal records, we do not do any tests, so we do not guarantee for our guests. If you stay in dormitories, there are people you do not know and you do not know who they are. If you have some expensive stuff, you can always put it in a safe. The reception cannot do anything about a robbery, only police can. We called the police and we are cooperating with them. We apologize, but it is not our fault, you should have put your stuff in a luggage room or in a safe. Thank you for understanding. Thank you for understanding.

Thank you very much for your rating, we appreciate it a lot! We hope to welcome you back soon!

Thank you very much for your rating, we appreciate it a lot! We hope to welcome you back soon!

Thank you for your rating, we appreciate it!

Thank you for your review, Imran, we appreciate it. We are glad that you like a location of our hostel. How do you know that you brought a bed bug from our hostel? Did you live somewhere else as well? Our bed bugs bite immediately on spot :) Thank you!

Thank you very much for your rating, we appreciate it a lot! We hope to welcome you back soon!

Thank you very much for your rating, we appreciate it a lot! We hope to welcome you back soon!

Thank you very much for nice review, Luisa! We appreciate it a lot. Have a great day!

Thank you for your review, Kimmo, we appreciate it. Please note that you have booked your stay in a hostel and not a 5* hotel. We do not choose our guests. Smoking outside is allowed in the Czech republic nearly everywhere and although we try to remind the guests and limit it, we cannot ban it. Thank you for understanding and have a great day!

Thank you for your review, Alexandra. We are glad that you like a location of our hostel. Unfortunately, we do not choose our guests, so there might be people that you do not like. Thank you anyway, we appreciate it!

Thank you very much for your nice review, we really appreciate it. We are happy that you liked your stay and we hope to welcome you back soon!

Thank you for your review, we appreciate it. We are glad that you like a location of our hostel. Regarding parking, as you have been informed, we do not have a parking place, you need to find your own, there are public parkings around. Moreover, you have booked a room with shared bathroom, which is clearly stated in our description when you make a reservation. Also, we do not know which room you stayed in since your review is anonymous, but you could have asked at our reception for another room. The hostel is not a family place, it is a hostel. Thank you for your feedback anyway and have a great day!

Thank you very much for your review, we appreciate it. We are sorry about the guests, but we do not choose them unfortunately. We are happy that you like our staff, we will definitely let them know. WiFi is only located in a lobby. Thank you once again and we will be happy to welcome you back!

Thank you for your feedback, we appreciate it. Regarding the cleanliness, we keep strict hygienic standards, but the building is a bit older. We are surprised that the staff was not friendly because they usually are. I wish you could be more specific, so we can solve the issue. Since your review is anonymous, there is not much we can do about that. Thank you anyway!

Thank you for your review. You received a private room, just remember that you booked a private room in a hostel and not a 5 star hotel. We hope that you had a good stay anyway. Thank you for your feedback, we appreciate it.

Thank you for your review, we appreciate it. We are happy that you liked check in, check out and the lock to the closet. We keep here strict hygienic standards, but the building is a bit older. Since we are a hostel, we wash everything at 90°C and we use disinfection. Regarding kitchen, cutlery is available. As you mentioned, the deposit is fully refundable, it is just to secure the cleanliness and proper working of the kitchen. Thank you for your feedback once again!

Thank you, Thomas! We appreciate your feedback and we will be happy to welcome you back!

Thank you for your feedback, Arjun! We appreciate it a lot and we are happy that you like our staff. We will be delighted to welcome you back! Thank you once again!

Thank you for your review, Tareq! We are happy that you like the price of our hostel. Thank you!

Thank you for your feedback, Vijay! We are sorry to hear about these troubles, you should have told reception during your stay. Now, we can do nothing about that. Heaters are working, they are just sometimes turned off. Regarding kitchen, you can use it anytime, you just have to get the key and place deposit. All of it is mentioned in rules of the hostels which you can read when making a reservation. It is all due to security purposes. Moreover, please, bear in mind that you booked a stay in hostel and not a five star hotel. Thank you for your review anyway, we appreciate it!

Thank you for your feedback, Mohammad. I am sorry to hear about your troubles, you should have told reception during your stay. Our room heaters work, usually other guests just turn them off. Thank you for your review anyway!

Děkujeme za Váš feedback. Mrzí nás, že se Vám u nás nelíbilo, ale bohužel jsme neobdrželi žádnou zprávu o této záležitosti v době Vašeho pobytu. Naše cena se neodvíjí od chování hostů, za spolubydlící mi opravdu nezodpovídáme. V našem hotelu se udržují veškeré hygienické standardy, bohužel budova je stará. Přesto Vám děkuji za Vaši recenzi.

Thank you for your review. We keep our hostel according to sanitary conditions, so everything is clean, but the building is old. We appreciate your feedback!

Thank you for your feedback. Please, next time bear in mind that you have booked a hostel. Hostels are different from hotels by their standards and rules. You have to know what to expect. Anyway, thank you, we appreciate your review!

Thank you for your feedback. Rachael. I apologize for the inconvenience with the reception, everyone should be trained properly now. Conditions of our store luggage you can find in our hotel rules and reception tells each guest in advance. We appreciate your review, thank you!