Ďakujeme za perfektné hodnotenie! Sme radi, že ste boli s pobytom v našom hoteli spokojný.

Dear Madam, I am sorry to hear about your rather negative experience, however it is from the feedbacks that we learn from and use to improve our service. Unfortunatelly we see your review as unfair, so if I may add in our defense: First, you have booked a room for a three night stay for 3 people with 3 twin beds. However, upon arrival there were 4 guests (3 adults + 15year old) which is why you were charged 10 EUR extra for the 4th person per night. Also, if there were only 3 twin beds (3x 100x200cm) and not a extra bed (140x190cm) prepared in your room, 2 of you would have to share one twin bed (100x200cm). Secondly, after check-out you have brought to our attention that the extra-person charge was, according to the expedia policy, supposed to be only 3,6EUR per night for children and 8,8EUR per night for adults (15+ years) and insisted that the 4th person (being your 15 year old son) should only be charged according to the extra-child rate, to which we, eventually, agreed and gave you a refund of 19EUR even though the price on expedia is for booking the 4th person in advance and your son is already 15 years old.. Thirdly, you were charged 3,75EUR (96CZK) for 4 public transportation tickets, which, as printed on the ticket, cost 24CZK each. This is the official price given by public transportation service and we do not earn anything from reselling the tickets. Lastly, we have found your scarf and would be happy to send it to you once you provide us with a pre-paid UPS shipping label and collection time. With kind regards

Dear guest, thank you for taking your time and rating us!

Thank you for rating your stay!

Thank you very much for taking your time and rating us! Best wishes from Prague, Caroline

Greetings from Prague! Thank you for your positive feedback and comments. We apologize for the complications caused during your airport-transfer and promise to do our best to inform our guests more thoroughly to prevent future misunderstandings. With kind regards, Caroline

Thank you for writing a revue and giving us a perfect rating! We love to hear that you enjoyed our breakfast, after all, it's the most important meal of the day. Come again! Best wishes, Caroline

Cher Nicolas, merci pour votre revue, nous sommes très heureux que vous ayez apprécié votre séjour dans notre hôtel. Meilleures salutations, Caroline

Hello from Prague, thank you very much for your review and comments! Your feedback is very much appreciated. Kind regards, Caroline Willi

Dear Matthias, thank you very much for the positive feedback! Best wishes from Prague, Caroline

Dear Gary, our whole team does their best to make our guest's stay as pleasant as possible and we are always grateful for any feedback! Thank you very much for the kind words and for giving us a perfect rating, we appreciate it a lot! With kind regards, Caroline

Thank you very much for your positive feedback! We are glad you enjoyed Prague as well as your stay at our Boutique Hotel 16. Come again! Best wishes from Praha, Caroline

Dear José, thank you so much for giving us a perfect rating! We are very happy to hear that you enjoyed your stay at our Boutique Hotel 16. Best wishes, Caroline Willi

Thank you for giving us a perfect rating! We are really happy you enjoyed your stay. With kind regards, Caroline Willi

Thank you for rating us! Your feedback is very much appreciated. Have a lovely day, Caroline

Thank you for taking your time and writing a review, your feedback is very much appreciated. Best wishes from sunny Praha, Caroline

Thank you so much for your feedback! With kind regards, Caroline

Thank you very much for giving us a perfect rating! We are happy to hear that you enjoyed your stay. With kind regards, Caroline

Thank you very much for your review and for giving us a perfect rating. We really appreciate your feedback and would like to ensure you that the preparation rules of our hotel breakfast strictly forbid serving food from the previous day. Nevertheless, we will investigate the security camera footage from the staff premises, if there wasn't any violation of our strict policies. With kind regards, Caroline Willi

Thank you for your rating.

Thank you very much for giving us a perfect rating! We are very happy that you enjoyed your stay and hope to have you soon again as our guest. With kind regards from Prague, Caroline

Thank you very much for rating us!

Thank you for giving us a perfect rating! We are very happy that you liked your stay at our Hotel 16 and hope to have you soon as our guest again. Happy Easter from Prague!

Vielen Dank für die wundervolle Bewertung! Es freut uns sehr, dass es Ihnen bei uns gefallen hat und hoffen Sie bald wieder bei uns willkommenheissen zu dürfen. Liebe Grüsse aus Prag.

Thank you for a nice review.

Thnak you for a nice review.

Thank you for a nice review. It was nice to welocem you in Prague.

Thank you for a nice review.

Thank you for a nice review. We will be happy to welcome you again.

We thank you for your feedback, it was nice to entertain you in our Hotel.

Thank you for your review.

Dear guest, thank you for a really lovely review. Have a nice winter

Hello from Prague, thank you for giving us a perfect rating! We are happy to hear that you enjoyed our breakfast. After all, it is the most important meal of the day.:) We hope to welcome you again some time in our Hotel 16! Kind regards, Caroline

Hello Thank you for your feedback. We hope that you had a good time in Prague and we will make sure to improve the breakfast for the future.

Hello Wow, such a nice feedback ! A big thank you from the staff of Hotel 16, thanks to guests like you it is a pleasure to come to work every day.

Hello Thank you for such a nice rating. We hope you liked the city and Hotel16.

Hello Brenda, we thank you very much for your nice review and hope to welcome you again some time at our Hotel 16.

Hello Thank you for such a nice rating. We love what we do and to see that reflected on the guests is always nice.

Hello from Prague! Thank you so much for your kind review. We are happy that you were satisfied with your stay at our hotel and that you enjoyed our recommendations!

Thank you very much for your kind review. We are happy that you had a pleasant stay at our hotel and hope to welcome you sometime again. Best wishes from Prague,

Dear Susanne, thank you for your for your nice review. If you ever have a trip to Prague we will be happy to welcome you again. Have a nice autumn

Vážená paní Vladimíro, děkujeme vám za 5 hvězdičkové review. Kdykoliv budete mít cestu do Prahy, rádi vás uvítáme.

Dears, thank you for your 5 star review. Have a nice autumn

Kjære Marit, tusen takk for din gode anmeldelse. Vi gleder oss allerede til å ønske deg velkommen på vårt Hotel16!

Dear Barakat, thank you for your lovely review. If you ever have a trip back to Prague we will be happy to welcome you again. Have a nice autumn

Dears, thank you for your 5 star review.

Dear Arthur, thank you for your nice review. If you ever have a trip to Prague we will be happy to welcome you again. Have a nice autumn