2/10 แย่มาก
Lisa
25 เม.ย. 2024
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
ROACH INFESTED! DO NOT STAY HERE! Norwin the guy who checked us in proceeded to pick up the biggest roach I’ve ever seen in my life with his bare hand from our bathroom and threw it into the hall way where another dead roach laid. Toilets had a ring around them like they hadnt been used in months and dust all over the towels and bathroom showing no one had been in this room for a while. Moved us from the 3rd floor room to a 4th floor room and saw another roach! Norwin said the roaches are normal there in Costa Rica, that they would be in every room! Hotel had no one at the pool, bar, casino or restaurant and only two cars in the parking lot. It was like a ghost town. They also didn’t check us in with ID or credit card and everyone left at 9 all lights off in restaurant, bar, main, lobby so when we decided we weren’t comfortable staying there after an hour and a half of being there just scared we were going to see more roaches we left and couldn’t get ahold of anyone to let them know. We had to leave to another hotel after a long day of traveling to get away from this dirty place! The new hotel had no roaches or any other bugs the entire time we were there! So no, roaches are not normal in hotels in Costa Rica! Now in the process of trying to get our money back as the general manager told Expedia no refunds! I understand if it was a customer just canceling to cancel and not getting a refund but not on account of a roach infested hotel/dirty rooms! Again DO NOT STAY HERE!!!
Lisa
เข้าพัก 5 คืน, เมษายน 2024