Dear Ipak,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Erin,We are delighted to read your kind remarks, it makes all our efforts worthwhile.We strive to make all of our guests feel welcome and relaxed during their time with us. It is fantastic to learn that our team could accommodate your needs and assist you in any way possible. And we very much look forward to seeing you again, Erin!Kindest Greetings,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Irina,Thank you for taking the time out to leave a review!We are glad to hear our service exceeded your expectations and we look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace MexicoOnline Reputation Manager

Dear Aleksey,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Kimberly,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon!Kindest Greetings,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Aparicio,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Emmanuel,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best, Emmanuel!Loving Greetings,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Amber Elaine,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Tamela Kay,It is wonderful to learn you had a great time.Knowing that you had a nice stay makes us want to continue improving.Thank you for choosing our hotel!It would be a pleasure to have the opportunity to welcome you again very soon.Love you back, Tamela,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Anthony,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Ken,We definitively have the best guests.Thank you very much for your stupendous feedback, on behalf of our lovely staff. The best news is learning you had a nice holiday.We hope you visit us again very soon.Warmest Regards!Hotel Riu Palace MexicoOnline Reputation Manager

Dear Laura,Thank you very much for taking the time to leave your fantastic ratings.We are thrilled to learn that overall you enjoyed it.We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read we could not meet your expectations in some areas. Please accept our apologies for any discomfort.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Looking forward to welcoming you again soon, Laura.Warmest Regards,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Randall,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace MexicoOnline Reputation Manager

Dear Nur,We appreciate your feedback, as this is a great resource for us to constantly improve our guests’ experience. It is very unfortunate to read that, despite our best efforts, we could not fulfil your wishes and there were some aspects that made your stay less pleasant.Nevertheless, the department in charge will be notified.Kind Regards,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Amy,Thank you for sharing your experience with us!We are glad to find that you enjoyed the hotels beautifully maintained grounds, although it's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Norma Liliana,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Brian,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Apreciada VANNESAGracias por sus palabras, Nos alegramos mucho de saber que, durante sus vacaciones, sus necesidades estuvieron cubiertas y, disfrutó, de una maravillosa estancia entre nosotros.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu Palace MexicoOnline Reputation Manager

Dear Cody,Thank you for sharing your feedback with us! We will of course share your impressions with the corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.We remain with warm regards, Hotel Riu Palace MexicoOnline Reputation Manager

Dear Mohammad Reza,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear peter,Thank you for your comment,We are pleased to hear that there were aspects of our services that you enjoyed.Let us inform you that we have recorded your observations and will share them with the appropriate departments to continue perfecting our services day by day.On our website you will find the wide and varied range of hotels we have and the information corresponding to each of them. We are convinced that you will find the one that best suits your needs.We would like to extend a cordial invitation to you to return and once again allow us the privilege of receiving you at any of our facilities, with the purpose of providing you with the exceptional experience that we always strive to offer, guaranteeing your complete satisfaction.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Anthony Glenn,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Edwin,We feel truly valued with their scores, since we do daily teamwork that requires a significant effort of dedication and professionalism.That is why we sincerely thank you for the time you have given us and we hope that you will visit us again soon and offer you a wonderful experience with us.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Nancy Ann,Thank you very much for choosing us and for sharing your review about your last stay.We appreciate your comments regarding your stay.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Pamela,We are very grateful to you for staying with us.Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. We are concerned to read about the issues you raised.We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Steven,Thank you very much for choosing us!It is wonderful when we read the feedback of our beautiful guests and learn they liked their stay.Looking forward to welcoming you again soon.Loving Regards, Steven,Hotel Riu Palace MexicoOnline Reputation Manager

Dear SUZANNE,Thank you very much for your comment,We are very happy to know that you enjoyed our accommodation in various aspects.For us, your evaluation is a breath of good energy that encourages us to continue on our path of continuous improvement.We guarantee that we take note of your observations and will proceed to manage them with the appropriate departments.We would love to see you again soon among us.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Timothy Karl,We cannot thank you enough for your outstanding feedback and for verifying that we do our best to offer the best experience.We feel very lucky, since from all the hotels there are you chose us and you had a nice stay.Thank you very much for being our guest.Hoping you visit us again, Timothy.Loving wishes,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Hilda Del Carmen,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day, Hotel Riu Palace MexicoOnline Reputation Manager

Dear Conception,We are so pleased to read that overall, your experience was positive.We really thank you for your feedback, nevertheless, we are very sorry to read that we were unable to control the undesirable behaviour of these guests, in regards to the sunbeds. We always kindly recommend to remind other guests that you are intitled to remove towels on empty sunbeds, since reserving them using this method is completely forbidden.It will be forwarded.Kindest Greetings, Conception,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Elena,We are glad to know that we have been part of your pleasant experience in our facilities.We appreciate your kindness in giving us such a positive review.We look forward to welcoming you once again.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager