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La Hacienda Hotel, at Xcaret

2.5 star property

Choose dates to view prices

A short walk from Quinta Avenida and Playa del Carmen Main Beach, La Hacienda Hotel, at Xcaret provides a terrace, a garden and laundry facilities. Indulge in a massage at Terasu Riviera Maya, the on-site spa. Guests can connect to free in-room WiFi.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is ฿3,351
฿4,166 total
includes taxes & fees
23 May - 24 May

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 5 days before arrival with check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does La Hacienda Hotel, at Xcaret have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at La Hacienda Hotel, at Xcaret?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at La Hacienda Hotel, at Xcaret on 23 May 2026 start from ฿3,351, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is La Hacienda Hotel, at Xcaret pet-friendly?

No, pets are not allowed at this property.

How much is parking at La Hacienda Hotel, at Xcaret?

There is free parking nearby.

What time is check-in at La Hacienda Hotel, at Xcaret?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM.

What time is check-out at La Hacienda Hotel, at Xcaret?

Checkout is at 11:00 AM.

Where is La Hacienda Hotel, at Xcaret located?

Located in Downtown Playa del Carmen, this spa hotel is within a 5-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

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Reviews

Reviews

10

Exceptional

10

Cleanliness

10

Amenities

10

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 2 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 0 out of 2 reviews

Reviews

Verified

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never leave reviews but I think it's necessary. My daughter and I were traveling alone and also don't speak spanish unfortunately. There were times where we got ourselves into a pickle and the property owners went so above and beyond to help, it was incredibly meaningful. Ester and Skip were both so kind and generous, it makes this property stand out from any other place we went on our vacation. The Hacienda itself is 5 minutes from Xcaret, so you are so close to the action, but the location of the space is tucked away in a little rainforest. It is so beautiful and calming, I just felt very lucky to have found it. I can't recommend the hotel....almost an B&B enough. There is also a beautiful little bakery 2 steps down from the Hacienda with incredible Sourdough breads and cinnamon rolls. It's just a very special place.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Timothy

Stayed 4 nights in Jan 2026