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"Hay que darle tiempo al hotel. No hay mucho personal, desayuno pésimo, buffet no estaba disponible, helados y frappe y el coffe shop abren tarde… No like"

"The first thing that we check was the room what’s nos clean"

"Buen servicio, el staff muy amable y muy limpio"

"What a find! I needed to stay 1 night before boarding a cruise. All the other hotels were very expensive. All the reviews for this hotel were good so I booked it and I'm glad I did. It is inside a hospital but you would never know it. It's a 15 minute taxi ride from the airport. I was traveling solo and a bit nervous but the entrance had a security gate due to the hospital. I arrived at midnight and the area was well lit, the hospital reception was right inside the entrance. You take...

"El Hotel me gusto porque esta bien centrico para caminar a Bares, Restaurantes y el Casco Urbano de Cayey. No me gusto que no tenia elevador."

"The staff, the place, the people! Amazing!"

"The hospitality love the amazing view the property owners are the nicest people so is the staff they make sure that you are very well taken care of, anything you need or any questions that you may have they will have a answer or they will have a suggestion is a very peaceful place and the homemade breakfast and the coffee is the best, Can't wait to go back I miss it already take time to unwind and relax to everyone at Serena boutique hotel Thank you you guys are the best."

"Excelente hospedaje"

"Poot and parking is not safe."

"La barra de la piscina, el servicio es fatal. No hay personal disponible, hay que esperar 20 minutos por un trago y cuando llega, horrible."

"Yes, parking was easy, right in front of the building but was upset there was no elevator and I had five suitcases with me"

"Todo muy bien "

"Buen sitio y limpio"

"If you’re going looking to take some rest this is not the place. Everything else was fine."

"Bad customer service (horrible, it’s through a phone line and no one is near the hotel). . TV controller didn’t worked. Very difficult to understand how to get to the lobby. Place is not secured, any guest can lock the lobby from the inside and you will remain outside until someone comes out. I clearly hear the room outside. The fridges are shared with the whole hotel. "

"The best part of this hotel was the bathroom it was very clean. Everything else is left to be desired. "