Beautiful lobby and restaurant area. Great beachfront pool bar. Super, super basic kitchen utensils - spatula and dull knife and incomplete utensils for 4 but plates and cups were ok. Ice tray unfilled and no ice. Room not ready at check in, dirty hallways for 3 days. Would not return, invest in property nor recommend despite the beautiful views and amazing lobby / restaurant area. We were so looking forward to staying but disappointed.
I liked the resort overall. The dislike was that they advertise a pool and pool bar, with a small wood fired pizza restaurant by the pool. One evening they closed the bar early around 5:00ish and were closing the pool at 7:30 due to a slower day. Our family had come back from the day excursion looking to hang out the rest of the evening to use the pool and pool bar and eat at the restaurant. One of the things I consider when booking a vacation is pool availability. It was very disappointing. I felt cheated in that I pay for those amenities, and they closed them because they felt there weren't enough people to make it available until their normal close time with no regard for the visitors interested in the pool, pool bar and pizza restaurant.
We had a party of six, the staff was superb and the food was excellent. We were with family and had a large suite with two rooms on the ocean and it was perfect overlooking the pool. Many available water activities and good time with the family.
This was better than described! The staff went above and beyond to make my stay a great one even A sorting out a day of tours for me. Everyone from the workers to the kitchen staff to the pool people truly care about the resort and their guests. I’ve had such an amazing experience. I can’t wait to go back. Highly recommend if you want a place to go recharge enjoy some sun shopping pool and more. The food was also incredible. Eating at this resort was more than a meal. It was an experience. This is a hidden gem in Belize.
I stayed for 4 nights and had a wonderful time. The resort is a distance from placencia town so if you wanna save money on transportation to town you have to book the free shuttle service that the hotel runs daily. The hours for this service are 10am & 2:30pm. Meals at Umaya in my opinion are overpriced and the chef needs to be replaced as the food is not very good and the portions are way too small for what you pay for. Overall, if you want peace & quiet and good relaxation then definitely choose Umaya.
Had lots of little bugs in our villa.
Could use a few more railings as floors get slippery when wet.
Food was excellent.
Beach was beautiful but found a few glass and plastic bottle pieces in sand, Not good for bare feet.
2 lovely and clean pools for non sea swimmers.
Would recommend this resort.
It is a beautiful resort and the staff extremely
accomodating. The only drawback that I found to be
annoying was the use of a leaf blower.
Also the dining choices were very limited.
Sandra
เข้าพัก 7 คืน, เมษายน 2025
8/10 ดี
Renita Subhashbhai
เดินทางกับครอบครัวและเด็กเล็ก
13 เม.ย. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
It’s a great location and service. It’s our second time staying at Umaya and enjoyed our stay. The staff is very helpful and friendly. The spa and the massage are super relaxing. Overall I recommend.
The cons - wish the restaurant and pool bar would stay open at least until 10:00pm. Restaurant closes at 8:00pm and pool bar even earlier. Wish there was a fitness center.
The pool and some of the rooms could use a makeover.
Absolutely beautiful resort! The beach side and pool were amazing! Free bikes and paddle boards were available. Swim up bar was great! The rooms are huge and beautiful! Our room over looked the lagoon and were able to watch the sunset
The staff is not welcoming or warm. We couldn’t flush our toilets for 6 days so we had to use the lobby bathroom. When asked for them to fix it, the maintenance guy showed up with a plunger and plunged for about 15 minutes and then just walked out. Still not fixed we called every day and they kept sending the same guy with the same plunger. Last night we were there we had no running water. Called the desk to ask about it and the phone was busy. I walked down and saw the person at the front desk keep picking up the phone and hanging up without saying anything. The pizza place by the pool had a lady who was amazingly rude to my wife and kids. She tried to say she couldn’t order food because we weren’t staying there which is not true. When checking out they tried to double charge me for taxes. They proceed to say they couldn’t take them off without manager approval. They didn’t know where the manager was. No resolution.
Wonderful stay for our family of 8 from 3 generations. The accommodations were large, clean & well stocked. Everything worked. Full kitchens in each unit! Location was right on the beach with 2 swimming pools, 2 restaurants & bars. They drove us to downtown Placencia & on tours, snorkeling & cave river tubing. Great stay!