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"The staff was excellent but the rooms and bathrooms definitely need to be upgraded."

"My stay at this hotel was unfortunately very disappointing overall. The staff members we interacted with were kind and polite, which I truly appreciated. However, when we went to pick up our luggage, there was nobody supervising the front area, meaning literally anyone could have walked away with our belongings. That felt very careless and unsafe. The facilities felt poorly maintained and outdated, and the mattresses were extremely worn out and uncomfortable, which made it difficult to rest...

"Small room and cheap breakfast"

"Great stay!"

"Great location, quiet and easy to park your car"

"Room was clean, comfortable bed, pillows. Some of the walls in the bathroom were uneven. The door in the shower was loose and difficult to open you had to push hard. But over all very clean. In my first stay the drain in the shower was clogged. I waited till the next day texted the front desk, stated what happened and asked for a complimentary upgrade, and got a text immediately and was upgraded to a room with a terrace, too bad it was raining I was not able to enjoy it. The staff was good but...

"The Gardens Sonesta ES Suites New York is an absolute gem for anyone seeking a peaceful, genuinely spacious retreat in Manhattan. Nestled on a quiet, tree-lined street on the Upper East Side, the hotel features massive, apartment-style suites with separate living areas and fully equipped kitchens. It offers the rare luxury of room to breathe in NYC, making it incredibly comfortable for families or extended stays where you want the flexibility to cook, relax, and spread out. The location...

"Great location and easy to go everywhere"

"엘리베이터 혼잡도가 최고 30분기다려도 안옴"

"Chambre propre et très bien équipée. L’emplacement de l’hôtel est idéale pour un séjour de quelques jours à NY, proche de tous les lieux emblématiques !"

"Clean room, great location in NYC"

"great location and great rooms"

"Tiny rooms. Hardly space to turn around. Terrible free coffee offered with one coupon a day. Too expensive for the space and amenities."

"Excellent small hotel on Upper West Side. Very friendly staff and elegant lounge with nightly entertainment."

"Very clean and comfortable. The room a bit tiny but very very nice. The food was amazing as well. And the location is the best. 100% recommended."

"Rooms were super run down. Drinks were watery and expensive. Would never go again."

"Excelente hotel Great service front desk , restaurant and rooms comfortable and clean . Includes breakfast and dinner Sonia at restaurant was excellent service that she provided with smile ."

"Great location!! You can walk or take the train anywhere from this hotel. That is its best feature. Breakfast is fine, but over priced compared to other options within a couple of blocks."