The room and large pool were lovely. The extra dollars spent for a swim out pool off your room were a complete waste as the small pool is shared with another room, it is cold and not cleaned early. The first room we were given included the same type of pool but larger and shared with all rooms off that side and anyone in the lobby area. Why would you pay for something that was not private? Completely ridiculous. The staff were less than helpful in providing information, leaving me a bit overwhelmed as the facility is out of the way. No help regarding tours available or what shuttles were available from the hotel. Indeed, we were told only one shuttle was available to one beach which is really in the shopping district and not at all clean, and that only at noon and no return shuttle was available. While the latter was true, the shuttles did depart at different times which we learned on the last day. Their breakfast was decent but we also learned on the last day that you could get a real cup of coffee and other items which were never offered to us, although we saw other guests receive items such as bacon, etc. It was as if our presence was not welcome and that our overall stay was an inconvenience to then.
