This hotel was amazing, the best hotel we have ever stayed in and we travel a lot! We stayed in the Luxury Beachfront Suite. Upon arrival, they scheduled a car to pick us up from the airport, took us to our room, which was beautiful, had a nice cake waiting for us and had the bed decorated for our anniversary. The room was very clean; bed was very comfortable, linens were the best quality and had a fantastic view of the sea. Ralph, the day manager, was remarkable! He goes above and beyond to ensure the smallest detail of your trip is taken care of. I have never had someone take care of us as much as he did! He made us feel like a VIP all week! Also, James the breakfast supervisor met us every morning with a smile on his face. He was very pleasant, learns what you like and when he see you coming, he brings you what you need as soon as you sit down. Lastly, this hotel is in the main area of Patong beach, food, drinks, beach, shopping and nightlife are at your door step! I would definitely refer this hotel to my friends and family….it truly is the best!