Maggie, the sort of main employee behind the front desk, is very helpful. (S)he speaks almost fluent English and is very anxious to make sure you are sorted and settled. The other staff were pleasant and polite with a little less English ability. The location is fine for Old Phuket. Everything in that area is pretty condensed so you can walk everywhere from this hotel hostel. The traffic in Old Phuket is nuts, be advised. It never stops. For what you're paying for a private room here, which I had, you can't really do any better. Safe, secure environment. Good showers too. Included breakfast is coffee, tea, toasts with butter and jam and cereal with OJ.