Stayed here many times before. This time the front desk clerk was rude and I told her I didn't appreciate it. The tv and phone didn't work, maintenance never showed,bugs and clump of dark hair in the bathroom (We both have white hair), pool not open, and ice machine didn't work. Won't be staying here again. I heard it's under new management and it's a shame.
over all was not bad but the room was really outdated spiderwebs on walls behind counters and very dirty under bed other then that I loved that they have microwaves and coffee pot in room it was really Quiet too.
This was all but the Bates Motel. We got to check in at 4:00. They didn’t have our room ready. I waited 2 hours for my room to be ready. Michelle the receptionist was extremely rude. When we walked in our room I could tell it was not cleaned properly. It smelt like a dirty diaper. The dresser was broke. The counter at the vanity wasn’t even wiped down. We were just so tired and so hungry we decided to eat. After dinner my son opened the bathroom and a cockroach ran out. I stomped it and went down to the front desk. When I was in the lobby another woman was down there complaining that her “freshly” cleaned room had blood on the comforter. I told Michelle about the cockroach and she rudely responded that I would have to speak with her manager in the morning. My kids were asleep so I decided to stay the night and leave in the morning. We we’re supposed to stay 4 nights. I contacted Expedia and they tried to call the hotel on my behalf. The lobby refused to answer. I told myself I could tough this out for a night. I got up to go to the bathroom at 3:30am and there were 5-7 more cockroaches. I was packed by 6 am. I had to wait until 9:30am to speak with the manager. Michelle (rude receptionist from the night before) said I never complained about cockroaches last night. I told the manager and Michelle I was happy to bring the smashed up cockroaches down here for them to look at. The manager said I could
leave early and they would refund me the other nights. I’m still waiting for i
We showed up at the hotel and checked in around 10:00. We got in the elevator to go to our room and the elevator stopped working. I was stuck in it for 5 minutes with my kids. My husband went to the lobby and it was all locked up and we couldn't get ahold of anyone. Luckily the elevator started working after 5 minutes. We went in to our room, there was blood on the sheet, a bug on the floor, and the fire alarm went off 3 different times. We stayed the night and checked out the next morning. We had already paid for the next night and asked for a refund. They told us Orbitz had to authorize the refund. I called Orbitz and they told us the general manager of the hotel had to authorize it. I have called the hotel multiple times in the last few days and haven't been able to speak to the manager. I'm not sure who to contact at this point because I keep getting the run around from both. This has been my worst hotel experience.