Dear Nancy, We are thrilled to read about your fantastic stay and how much you and your furry friend enjoyed your time with us. We work hard to deliver an exceptional experience for all of our guests, even the four-legged ones, so we celebrate reviews such as yours. Thank you for posting and sharing your experience. We look forward to welcoming you again whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Timothy, Thank you for sharing feedback about your recent stay. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. Please know that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee.  We value our guests’ feedback as we continually strive to grow and improve our guest guests experience, and we hope to make it up to you on a future visit.Sincerely,Hotel Management

Dear Firos, Thank you for choosing Extended Stay America. We appreciate your kind words about our location near the airport. Providing a comfortable and convenient stay for our guests is what we strive for every day. We appreciate your business and hope you will stay with us again on your next visit to the city.Sincerely,Hotel Management

Dear Joshua, Thank you for your honest feedback about your recent visit. We deeply regret the inconvenience you faced due to a lengthier than usual check-in process. Your time is valuable, and we're genuinely sorry for not meeting your expectations. We are taking steps to address this issue promptly. On your next stay, we are confident you will have the seamless arrival experience you deserve. We appreciate your understanding and hope to have the opportunity to make things right whenever your travels bring you back to the city.Sincerely,Hotel Management

Dear Leah, On behalf of our team at Extended Stay America, thank you for the excellent feedback. We strive to deliver exceptional accommodations combined with outstanding service to every guest, and we appreciate you noticing our efforts. Thank you for the recommendation, and we look forward to your next visit. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Jenifer, Thank you for reviewing our hotel. Your comments have been taken into consideration, including your positive remarks on the specific items that you enjoyed and the areas where we can improve. We extend our sincere apologies for not meeting your expectations in the areas you outlined. Please be assured that your comments will be shared with our leadership team, and we will use them as an opportunity to improve our guest experience. We are committed to delivering exceptional services to our guests, and we hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management

Dear Juan, Thank you for choosing us and sharing your experience. Even though the rating given does not reflect your generous compliments, we are glad you enjoyed your time with us. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to the city.Sincerely,Hotel Management

Dear Martha, Thank you for choosing us and sharing your experience. We are pleased that your overall experience was satisfactory, but we apologize for the shortcomings that prevented it from being perfect. We will address your concerns with the relevant personnel to prevent recurrence. On a positive note, we appreciate your acknowledgment of Jessy's diligent efforts to make your stay memorable. We hope you will grant us the opportunity to provide you with the flawless visit you deserve in the future.Sincerely,Hotel Management

Dear Paul, We're delighted you found Extended Stay America conveniently located near restaurants and grocery stores. Your satisfaction is our priority, and we're thrilled to have provided you with easy access to amenities during your stay. We look forward to welcoming you back for another enjoyable experience.Sincerely,Hotel Management

Dear Hiroshi, Thank you for sharing a review of your recent visit. We're delighted you found Extended Stay America conveniently located in a safe area and at a reasonable price point. While we regret that the property didn't fully meet your expectations, we're pleased to learn that you had an overall pleasant stay. We're continuously striving to improve our facilities and services to meet the needs of our guests better. Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant experience in the future.Sincerely,Hotel Management

Dear Vivian, Thank you for sharing your experience. We regret that our property did not meet your expectations during your visit to Phoenix. We understand that each guest has unique preferences, and we apologize if we fell short of yours. We appreciate your feedback and will continue striving to improve our services.Sincerely,Hotel Management

Dear John, Thank you for choosing us and for sharing your review. We're glad you found our location convenient. However, we apologize for not meeting your expectations regarding the cleanliness and the mattress in your room. Providing our guests with a clean, comfortable, and well-maintained environment is essential, and we regret falling short. Your comments will be shared with relevant teams to address these issues promptly. Additionally, we understand the importance of up-to-date accommodations and will continually strive to meet guests' satisfaction regarding our property's condition. We appreciate your patronage and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management

Dear Liz, Thank you for sharing your feedback about your recent visit. We apologize for not meeting your expectations regarding the cleanliness of the suite and the lack of sheets for the pull-out couch, and we regret any disturbances due to the noise. Your feedback is valuable, and we will ensure future enhancement. Thank you for sharing your concerns, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Kate, Thank you for your glowing review of your recent stay at Extended Stay America! We're delighted to hear that you enjoyed your stay with us and found our room cleanliness and comfortable beds to your satisfaction. Providing a cozy and clean environment is always our goal, and we're thrilled that we met your expectations. Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Sincerely,Hotel Management

Dear Maira, Thank you for choosing us and sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear IGNACIO, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear MABEL, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk team is always available to improve your experience, but we regret if anything went wrong during your time. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Richard, Thank you for the excellent rating and generous comments about your stay at Extended Stay America. We strive to deliver clean, comfortable accommodations and outstanding service to every guest, and we appreciate you noticing our efforts. We enjoyed having you and hope to remain your hotel of choice whenever you return to the city.Sincerely,Hotel Management

Dear Gina, Please accept our apologies for not providing you and your family with a relaxed and comfortable time. Please allow us to check with the concerned team and work on the issues so this never repeats. We deeply regret any confusion over your recent reservation and frustration with not getting the desired room type. Further, we are sorry for your disappointment with the pool. Please consider us again; we hope to provide you a much more enjoyable experience on your next visit.Sincerely, Hotel Management

Dear ALBERTO, Thank you for choosing Extended Stay America as your place of stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. It was our pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management

Dear Loù, Thank you for selecting us. We're sorry for the front desk team's behavior in handling your reservation request. We will discuss this with our staff to handle this situation better. You are always welcome to discuss and get satisfied with any billing-related issues at the hotel. Our front desk team will help you. Please give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear joe, We regret that we couldn't give you a better impression of our hotel, and we apologize for not meeting your expectations regarding the condition of our property and the noise concerns. We strive to provide a peaceful and well-maintained suite for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your feedback is valuable, and we have shared these matters with the appropriate individuals to ensure improvements. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Cesar, We sincerely apologize for the upsetting experience you had during your stay. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Da, Thank you for being our valued guest and posting your remarks online. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management

Dear Pamela, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

Dear Madison, Thank you for taking the time to share your valuable comments about your recent stay with us. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address this issue with our team so we can meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management

Dear John, Thank you for your feedback regarding your time with us. Please accept our sincere apologies for your concerns about your room and the noise. We truly regret the inconvenience caused. We understand the importance of providing our guests with a comfortable and peaceful environment and sincerely apologize for falling short. We take these concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Mitchell, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted to hear you had an enjoyable, comfortable stay, and our location close to restaurants was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

Dear JONATHAN, Thank you for staying with us and for taking the time to leave your comments. We apologize if our property was not clean to your satisfaction. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Denzel, Thank you for reviewing your recent experience at our hotel. We are disappointed that we did not meet all of your expectations and regret to hear about breakfast and the cleanliness issues you encountered. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Regarding the charges, please know that our front desk is available around the clock to address such issues. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management

Dear Rylynne, We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the room discrepancy and the service at the front desk. This is not reflective of our usual standards, and we regret that we fell short of meeting your expectations. We also apologize for your disappointment with our breakfast. We have taken note of the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Jessica, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management