30 minutes into our stay we noticed a bed bug in one of the beds. We went and told the staff. The first person we told was super polite, moved us to a new room, and told us we would either get a heavily discounted stay or get our room fully compensated. The next day when we were checking out, they were not helpful, told us that they would call us later to let us know what was going on, but there were no notes about the issue. Then when I got a call back, they couldn’t do anything for us because we used Expedia to book the hotel. So not only did I have a bed bug in my room, but I couldn’t sleep in the new room because of the fear of bed bugs in the new bed, just to end up being lied to about what the outcome of our stay would be. Be forewarned, and make sure to check your bed for bugs!!
