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"When I booked this hotel it was an AmericInn, however when I arrived it was changed to a Quality Inn with no prior indication. I did receive calls from Windham but they never left a message to identify the change prior to my check in. The building did not have any address on it to help identify it as the hotel we needed to be at. Otherwise, it was a very clean hotel. The staff did their best with what appeared to be a new system. The breakfast was very nice and had several options. I would go...

"Very pleasant overnight stay."

"This place cares. They don’t serve powdered eggs. They crack the eggs themselves. They take pride. It is family owned and operated!!! It’s like your mom is the host"

"Beautiful!!wish we had more time to spend there!"

"We traveled as a family of three, including our 4-year-old, and overall had a comfortable stay. The hotel is located about 2–3 miles outside of downtown Charlevoix, making it a convenient and short drive to the downtown area and the beach. The interiors have a pleasant rustic, wooden charm. It appeared that renovations were recently completed or still ongoing, as there was a noticeable fresh paint smell, and some minor details, like handwritten room numbers, reflected that transition phase. Our...

"Breakfast was good; bagels very good."

"The cleanliness of the room and the towel were not good."

"Very pretty place, updated nicely. Comfortable bed with lots of pillows. The staff was very nice - especially Sarah - and helpful."

"Everything was excellent"

"Mi experiencia fue muy positiva. El lugar estaba limpio, bien organizado y el personal fue amable y atento durante toda la visita. La ubicación resultó conveniente para explorar los principales puntos de interés de la zona."

"No complaints. Breakfast was very good, parking in front of room was handy, staff was very nice, rooms and area were clean. Would stay again."

"Sheets and bedding was very comfortable, room felt clean and maintained. Did have some issues with the door key but other than that was a nice stay."

"Breakfast was continental. Staff friendly and helpful. Older hotel. Room had a great nightlight that the hair dryer sat in. A TV that you could easily navigate."

"The room was dirty and hotel is old.There is not smell good in the hotel and room. We heard every sound in our room from other rooms such as a water running. Location is good."

"Our stay at the inn was pleasant, beautiful bay view, and close to town."

"We chose a bay view room and the window was very dirty and also the pillows were very uncomfortable. Had a drs appointment first thing in the morning went to use the shower and could not figure out how to get the shower to work and shower head was very dirty."

"The room was very clean."